Consumer stories: timeshare and holiday clubs

See some case studies of how consumers have been helped by the network of European Consumer Centres with their problems concerning timeshare and holiday clubs.

Chargeback for timeshare scams:  Irish consumer / Spanish trader

Chargeback for timeshare scams: Irish consumer / Spanish trader

An Irish couple signed up to a holiday club in Spain after a very aggressive sales pitch.

They were led to believe that they would have the option of cancelling within a cooling period of 14 days.

However, afterwards when they had time to review the contract properly, they realised that there was a "no cancellations" contract term.

The consumers contacted ECC Ireland for advice and help.

ECC Ireland advised the consumers on their rights and also sought assistance from ECC Spain.

The consumers were able to use the advice given to them by ECC-Net in securing a chargeback to their credit card of the amount paid under their contract.
Timeshare contract cancellation: Irish consumer / Maltese trader

Timeshare contract cancellation: Irish consumer / Maltese trader

An Irish consumer signed a timeshare contract with a provider in Malta.

He paid a deposit of €1,260 and set up a direct debit charge of €122.50 per month for 2 years.

In order to book holidays in the trader’s properties he needed a special code number from the trader but despite repeated efforts this was never supplied.

After one year had passed he was still unable to book any holidays so he chose to cancel the contract. He had paid €2420.50 at this stage.

The trader refused to accept the cancellation and to refund the consumer.

After getting advice from ECC Ireland, the consumer started action through the European Small Claims procedure and the court ruled in consumer's favour: the trader was to pay €1995 to the consumer.

Yet the trader still did not pay the consumer. Following intervention by ECC Malta, the consumer finally received the money back.