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ECC-Net: advice on EU consumer rights and consumer help on the European market

About European Consumer Centres Network (ECC-Net)

The network of European Consumer Centres (ECC-Net) serves EU consumers shopping for goods and services on the European market, providing them with advice on their EU consumer rights and helping them with their disputes with traders in other EU countries

Key facts about ECC-Net:

  • There is a European Consumer Centre in 30 countries - every EU country plus Norway and Iceland.
  • ECC-Net is a Europe-wide network of all the European Consumer Centres, who co-operate closely to help settle complaints between consumers and traders based in different EU countries, Norway and Iceland.
  • The Centres provide free advice and assistance, they are co-financed by the European Commission and national governments.
ECC Infographic

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