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Consumer Rights

When buying a product or service in the EU, consumers should know that they have certain rights. EU legislation protects consumers from unfair treatment, ensures that products meet acceptable standards and enables redress in case of problems.

Consumer and marketing law, which is under competence of Directorate General Justice, covers main areas crucial for protecting economic interests of consumers. Apart from unfair commercial practices and misleading advertising it focuses for example on guarantees and unfair contract terms. Directorate General Justice also sets rules for contract law, including Common European Sales Law.

The rules applicable to the provision of online servicesare overseen by the Directorate General Internal Market and Services.

European legislation also covers consumer rights within the scope of financial services.

Practical information for consumers who would like to know more about the application of these rights is available on Your Europepages.