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Consumer Rights Awareness Campaign

The European Commission is running an information campaign to encourage consumers to learn more about their rights and to exercise them.

As consumers, we are often faced with situations where we are misled, unsure of what we were buying, or have simply changed our minds. This is even more the case when shopping online. Buying services and products online has become much easier, however, it's important that citizens feel safe when making use of these opportunities. The rights granted by EU legislation are only useful if people – both consumers and businesses - are aware of them. This is why the European Commission is running an awareness campaign at a time when consumers are being given a whole new set of reinforced rights.

The awareness raising campaign, led by Vice President Reding and Commissioner Mimica, aims to inform citizens about key consumer rights such as:

  • the right to have defective goods repaired or replaced;

  • the right to return something bought on-line during the first 14 days after purchase;

  • the right to receive helpful advice in your own country and language if you have a dispute with a trader from another EU country;

  • the right to get true and complete statements on the nature of products and services and on all the costs involved;

  • the right to have accessible contracts, with clear and understandable conditions.

The campaign focuses on the countries where awareness of consumer rights is low according to the latest Consumer Scoreboard: Bulgaria, Cyprus, Greece, Italy, Latvia Poland, Portugal and Spain. There will in addition be a specific campaign for the European Union's newest Member State, Croatia.

Commissioner Mimica is holding a series of "consumer missions" to some of these Member States accompanied by events organised around his visits.

Events planning

Greece
17/03/2014Conference: Getting Consumers Digital (EU Presidency event)
Commissioner Mimica kicked off the campaign.
Spain
24/04/2014Conferences on the transposition of the Consumer Rights Directive in Madrid and Barcelona (Asociación Española de la Economía Digital)
EU
17/05/2014Open Doors Day of the EU Institutions in Brussels
The European Commission informed visitors at DG SANCO stand.
Cyprus
28/05/2014Kick-off event in Cyprus
Portugal
02/06/2014Conference on the Consumer Rights Directive and the Alternative Dispute Resolution package (Ministry of Economy)
Bulgaria
9-11/06/2014Conference on the Consumer Rights Directive and the Alternative Dispute Resolution package (Ministry of Economy)
Latvia
18/06/2014Conference (European Consumer Centre Latvia)
Poland
09-10/07/2014Commissioner Mimica will kick off the campaign in Poland
Italy
7-8/07/2014Conference (EU presidency event)

 

More information and campaign material

  • Video

  • Posters

Defective goods
Unfair contract terms
Truthful advertising
 

European Consumer Centres

Traders and consumer rights
14 days to return
  • Infographics

14-day right of return
Faulty goods
Misleading advertising
Unfair clauses
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European Consumer Centres
Procedural Infographic
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  • Flyer

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  • Banners

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