What is the Consumer Markets Scoreboard?
The Scoreboard shows which markets are malfunctioning and do not meet consumer expectations. It monitors market performance from the perspective of economic and social outcomes for consumers.
The Scoreboard:
- Ranks and compares markets from the perspective of European consumers;
- Steers policy-makers to EU consumer problems in the single market.
- Analyses conditions in Member States to see if consumers choose value-for-money offers
- Monitors the evolution of cross-border purchases and e-commerce.
When is the Scoreboard published?
The Scoreboard is published in spring and autumn every year.
- The spring edition monitors Member States' consumer conditions, integration of the single market and the development of e-commerce.
- The autumn edition ranks some 50 consumer markets using indicators such as comparability of offers, trust in retailers, problems, complaints, satisfaction, switching, pricing and safety.