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Consumer scoreboards

The Consumer Scoreboards monitor how the single market is performing for EU consumers and signal potential problems. Published since 2008, they aim to ensure better monitoring of consumer outcomes and provide evidence to inform policy.

Scoreboard findings are used by national policymakers and stakeholders to assess the impact of their activities over time and benchmark the situation against other Member States. Scoreboards also serve as a key reference for evaluations and impact assessments for policy development and orientations, including in the context of the European Semester.

There are two types of Scoreboards, published in alternate years:

  • The Consumer Conditions Scoreboard monitors national conditions for consumers in 3 dimensions (knowledge and trust, compliance and enforcement, complaints and dispute resolution) and examines progress in the integration of the EU retail market based on the level of business-to-consumer cross-border transactions and the development of e-commerce.
  • The Consumer Markets Scoreboard surveys consumers with recent purchasing experiences to track the performance of over 40 consumer markets on key indicators such as trust that seller respect consumer protection rules, comparability of offers, the choice available in the market, the extent to which consumer expectations are met, and detriment caused by problems that consumers encounter. Other relevant indicators are also monitored and analysed, such as switching and prices.

The main data sources for the Scoreboards are the following EU-wide surveys:

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