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Consumer scoreboards

The Consumer Scoreboards show how the single market is performing for EU consumers and warn of potential problems. They are a tool for evidence-based consumer policy, and allow European and national policymakers and stakeholders to estimate the impact of their policies on consumer welfare and to benchmark performance over time.

There are two Scoreboard editions:

  • The Consumer Conditions Scoreboard monitors Member States' consumer conditions and the integration of the single market from the consumer perspective.

  • The Consumer Markets Scoreboard tracks the performance of over 50 consumer markets using indicators such as comparability of offers, trust in retailers, problems, complaints, satisfaction, switching and choice.

Since 2013, the two Scoreboard editions are published in alternate years.

The main data sources for the Scoreboards are the following EU-wide surveys: