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Empowerment

The main objective of the EU Consumer Policy Strategy pdf is to empower EU consumers through:

  • Choice;
  • Information;
  • Awareness of consumer rights and means of redress.

Knowledge of consumers' capacities, information and assertiveness help develop adequate consumer protection policies.

Test your empowerment

New Commission survey

A new Commission survey details the first portrait of Europe's consumers.

It can help develop smarter regulation, especially on labels, logos etc, improve consumer information campaigns and education, and design more accessible means of redress.

Results are summarised by the Consumer Empowerment Index.

Relevant documents