Follow-up to the Public Consultation on developing a harmonised methodology for classifying and reporting consumer complaints across the European Union

Synopsis paper of responses

Responses

National authorities

Austria - Ministry of social affairs and consumer protection
Bavaria - Germany - Ministry of environment, public health and consumer protection
Cyprus - Dental Services, Ministry of Health
Denmark - Danish Consumer Agency
Estonia - Consumer Protection Board
Finland - Finnish Consumer Agency - Ombudsman
France - DG CCRF
Germany - Federal Ministry of Food, Agriculture and Consumer Protection
Greece - Ministry of Development
Hungarian Authority for Consumer Protection
Ireland - Department of Enterprise, Trade and Employment
Iceland - Ministry for Business Affairs
Lithuania - Consumer Protection Authority
Malta - Consumer and Competition Division Consumer Affairs Directorate
Poland - Office of Competition and Consumer Protection
Portugal - Consumer Authority
Slovenia - Consumer Protection Office
Spain - Instituto Nacional del Consumo
Spain - Secretariat for Telecomunications and the Information Society - Ministry of Industry, Tourism and Trade
Sweden - Swedish Consumer Agency
The Netherlands - ConsuWijzer
United Kingdom - Consumer Direct

Non Governmental

ACU - Associazione Consumatori Utenti - Italy
ADAC - Automobiles - Germany
Association of Polish Consumers
BEUC
Centro Consumatori - Italy
CRIOC - Belgium
EPF - European Passengers Federation
KEPKA - Greece
Lithuanian national consumer federation
National Federation of Associations for Consumer Protection - Hungary
OCU - Spain
Slovene Consumer Association
SOS - Consumers Protection Association - Czech Republic
Tartu Consumer Advice and Information Center - Estonia
Test-achats - Belgium
VZBV - Federation of German Consumer Organisations - DE
Which - UK

Regulatory Bodies

AMF - Financial Ombudsman - Regulator - France
Bank of Spain
Bankenverband - Banking Ombudsmann - DE
CNE - Energy regulator - Spain
CNMV - Investors Assistance Office - Spain
Consumer Consultative Panel - Irish Financial Regulator - IE
Consumer Council Water - UK
Consumer Ombudsman - Greece
Dutch Standardization Agency
EASA - EU
Energy complaints board - Denmark
Energy regulator - Finland
Financial Ombudsman - UK
Flemish Energy Regulator - BE
French Energy Regulator - FR
French Telecommunications and Post Regulator - ARCEP - FR
German Advertising Council - DE
Hungarian Energy Office - Hungary
Malta Communications Authority
National Control Commission for Prices and Energy - Lithuania
OCECPR -Telecommunications and post regulator - Cyprus
RTR - Austrian telecommunications regulatory authority
Telecommunications and Post Regulator - PT
Uke -Telecommunications and post regulator - Poland
Waloon Energy Regulator - BE

European Consumer Centres

Austria
Belgium
Denmark
Finland
France and Germany
Greece
Hungary
Ireland
Lithuania
Luxembourg
Malta
The Netherlands
Norway
Portugal
Romania
Slovenia
Spain
Sweden
United Kingdom

Industry

ABI - Italian Banking Association
Adidas
Association of SME businesses - ZGE - DE
Call Centre Forum - DE
CEEP - European Centre of Enterprises with public participation and SGI enterprises - EU
Confederation of Industry and Employers - VNONCW - Netherlands.pdf
Confocommercio - Italian General Confederation of Trade, Tourism, Services and SMEs
Deutsche Bank - DE
E. Breuninger GmbH&Co. - DE
EADP ( European Association of Directory and Database Publishers)
ECTAA - European Tour Operators and Travel Agents - EU
Federation of Finnish Commerce
FEDMA - Federation of European Direct and Interactive Markting - EU
FFMA - Federation of French Insurance Companies - FR
FNAEM - FR furniture
Ford - EU
GlassGlazing Federation - UK
HDE - German Retail Confederation - Position classif consumer complaints-online Q-Sept 08
HOTREC - EU - HOTREC - Hotels, Restaurants and Cafés
Kimberly Clarck - Consumer goods - UK
Lego
Lidl - Stellungnahme_Verbraucherbeschwerde
Lufthansa - LH P EU Verbraucherbarometer
Mueller - Dairy products - DE
Rudolf Haufe Verlag GmbH & Co. KG
Slovak Association of mail order
SWM - DE
Teekanne GmbH & Co. KG - DE
TÜV Rheinland Safety GmbH - DE
UITP - International Association of Public Transport
VVM DE LIJN - Flemish Public Transport Agency