The Commission attaches great importance to working closely with consumer organisations as representatives of consumers, and to support them in the vital work that they do to ensure that consumers are aware of their rights and are able to take advantage of them in practice. The proper involvement of consumer organisations in EU policies is a key element of producing better and more effective consumer protection regulation. It is one of the three key objectives of the EU Consumer Policy Strategy 2002-2006

Policy-making requires the participation of all stakeholders. This is why the Commission wants consumer groups and individual consumers to help us to further develop EU consumer policy and to improve all European policies that concern consumers and citizens.