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What consumers should watch out for

Below is an example of a bad website selling tickets for cultural and sporting events, such as concerts and football matches. The example illustrates unfair practices which mislead or misinform consumers.

What consumers should find

See below an example of a good website selling tickets for cultural and sporting events, such as concerts and football matches. The example shows the quality of information that EU consumers should expect from a decent and fair website.


Both examples were prepared as part of the Ticket Sales Sweep, the first phase of which carried out in 2009-2010, in which Member States checked several hundreds of websites offering electronic goods across Europe for compliance with consumer law.

 
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Responsible Unit B1    
Last Update : 16-09-2010