Make sure you have the provider’s contact details before paying for anything online Make sure you have all the key information before buying Careful with your personal data! Always check your credit card statements to make sure you have been billed correctly Check who you are buying from Don't be misled - National consumer organisations Don't be lured into a quick purchase because of an attractive offer Don't be afraid to seek help if things get complicated - ECC-Net Don't open spam mails
On the Internet, shopping can be easy. Shops are open 24/7, customers can get more choice and often great prices. Whats more, if you buy something online you have the same rights as if you buy it in person. So you are entitled to repairs, refunds and/or your money back if necessary. But to avoid disappointment if you receive the wrong product or service, one thats broken or that simply doesn't turn up - follow our tips when buying online from anywhere in the EU. They are easy and can save you lots of problems.

For further help:

Europa: http://ec.europa.eu/consumers/citizen/index_en.htm
How to know if you are getting a fair deal: http://www.isitfair.eu/
Are you being bullied on the internet? http://www.keepcontrol.eu