EUROPA - Defesa do consumidor - Informações para os consumidores

Informações para os consumidores

Tem dúvidas sobre a sua segurança ou os seus direitos quando faz compras noutro país da União Europeia? Não sabe como determinar a melhor opção de entre os produtos propostos?

O que sucede se decidir comprar uma televisão nova pela Internet num país vizinho? Será entregue a tempo e em perfeito estado? O seguro cobrirá eventuais danos? O vendedor reembolsá-lo-á em caso de problemas?

As autoridades e organizações nacionais podem informá-lo sobre questões concretas relacionadas com o consumo e os consumidores no seu país. Neste sítio Web oferecemos-lhe um resumo do que faz a Comissão Europeia para garantir a protecção dos seus direitos em toda a UE.


	Preocupa-o a segurança dos produtos? A MINHA SEGURANÇA Brinquedos para crianças Produtos perigosos Cooperação internacional Substâncias químicas Children's sleeping environment Sunbed safety


	Está interessado nos seus direitos como consumidor? OS MEUS DIREITOS Garantias dos produtos Serviços financeiros Crédito ao consumo Práticas comerciais desleais Energia Assistência e aconselhamento


	Vai fazer compras? AS MINHAS COMPRAS Compras no estrangeiro Comércio electrónico TVA Comparar preços


	Vai de férias? AS MINHAS FÉRIAS Férias organizadas Tempo parcial (Timeshare) Viagens aéreas Viajar com animais Olá Verão, adeus escaldão!

EU investigates consumer credit websites - a market underperforming for consumers (/consumers/enforcement/sweep/consumer_credits/index_en.htm)
Were you ever about to sign a contract for a personal loan, credit card, or other consumer credit and discovered that it was all working out more expensive than you had first expected?

Press release (http://europa.eu/rapid/pressReleasesAction.do?reference=IP/12/6&format=HTML&aged=0&language=EN&guiLanguage=en)
Q&As (http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/12/2&format=HTML&aged=0&language=EN)

Read more (/consumers/enforcement/sweep/consumer_credits/index_en.htm)

Consumers to get faster, easier and cheaper solutions to disputes with EU traders (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1200)
29 November 2011 – The Commission's new legislative proposals ensure that EU consumers solve their disputes with traders without going to court. Online shoppers from other EU countries will be able to solve their disputes directly online within 30 days.

Press release (http://europa.eu/rapid/pressReleasesAction.do?reference=IP/11/1461&format=HTML&aged=0&language=EN&guiLanguage=en)
Q&As (http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/11/840)

Read more (http://ec.europa.eu/consumer-adr)

Consumers: EU move to reduce cigarette ignited fires to save hundreds of lives each year (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1196)
Cigarettes left unattended are one of the leading causes of fatal fires in Europe. Evidence shows that the number of fatalities can be reduced by over 40% with the introduction of 'Reduced Ignition Propensity' (RIP) cigarettes i.e. cigarettes which self-extinguish when left unattended and are thus less likely to cause fire.

Read more (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1196)

Proposal for the new Consumer programme 2014-2020 (/consumers/strategy/programmes_en.htm)
Commissioner Dalli today presented the proposal for the new Consumer Programme 2014 - 2020 which will support EU consumer policy in the years to come. The aim is to place consumers at the centre of the Single Market and empower them to participate actively in the market and make it work for them. The proposal will be discussed by the Council and European Parliament from December 2011. The new Regulation should enter into force in 2014.

Read more (/consumers/strategy/programmes_en.htm)

Air Passengers’ Rights – Report from the European Consumer Centres (http://ec.europa.eu/consumers/ecc/consumer_reports_en.htm)
On 28 October 2011, the European Consumer Centres Network publish their report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”, highlighting problems that passengers in the EU experienced in 2010 and still do today i.e. cancelled flights and lost luggage. The report examines the help available to passengers in those circumstances.

Read more (http://ec.europa.eu/consumers/ecc/consumer_reports_en.htm)

Read more (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1190)

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