EUROPA - Consumatori - Informazioni per i consumatori

Informazioni per i consumatori

Avete dubbi sulla vostra sicurezza e i vostri diritti quando fate acquisti in un altro paese dell'UE? Non sapete come ottenere le migliori condizioni per i prodotti in offerta?

E se decideste di acquistare un nuovo televisore su Internet in un paese vicino? Verrà consegnato in tempo e sarà intatto? Come assicurarvi contro gli eventuali danni? Sarete rimborsati in caso di problemi?

Le autorità e gli organismi nazionali possono fornire consulenze specifiche riguardo ai problemi dei consumatori nei singoli paesi. Questo sito web vi spiega invece cosa fa la Commissione europea per garantire la tutela dei vostri diritti a livello dell'UE.


	Vi interessa la sicurezza dei prodotti? LA MIA SICUREZZA Giocattoli per bambini Prodotti pericolosi Cooperazione internazionale Sostanze chimiche Children's sleeping environment Sunbed safety


	Vi interessano i vostri diritti di consumatori? I MIEI DIRITTI Garanzie sui prodotti Servizi finanziari Credito al consumo Pratiche commerciali sleali Energia Assistenza e consulenza


	Dovete fare acquisti? I MIEI ACQUISTI Acquisti all'estero Acquisti on-line IVA I prezzi a confronto


	Andate in vacanza? LE MIE VACANZE Vacanze 'tutto compreso' Multiproprietà Viaggi aerei Viaggiare con gli animali Quest'estate è d'obbligo l'abbronzatura intelligente

EU investigates consumer credit websites - a market underperforming for consumers (/consumers/enforcement/sweep/consumer_credits/index_en.htm)
Were you ever about to sign a contract for a personal loan, credit card, or other consumer credit and discovered that it was all working out more expensive than you had first expected?

Press release (http://europa.eu/rapid/pressReleasesAction.do?reference=IP/12/6&format=HTML&aged=0&language=EN&guiLanguage=en)
Q&As (http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/12/2&format=HTML&aged=0&language=EN)

Read more (/consumers/enforcement/sweep/consumer_credits/index_en.htm)

Consumers to get faster, easier and cheaper solutions to disputes with EU traders (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1200)
29 November 2011 – The Commission's new legislative proposals ensure that EU consumers solve their disputes with traders without going to court. Online shoppers from other EU countries will be able to solve their disputes directly online within 30 days.

Press release (http://europa.eu/rapid/pressReleasesAction.do?reference=IP/11/1461&format=HTML&aged=0&language=EN&guiLanguage=en)
Q&As (http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/11/840)

Read more (http://ec.europa.eu/consumer-adr)

Consumers: EU move to reduce cigarette ignited fires to save hundreds of lives each year (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1196)
Cigarettes left unattended are one of the leading causes of fatal fires in Europe. Evidence shows that the number of fatalities can be reduced by over 40% with the introduction of 'Reduced Ignition Propensity' (RIP) cigarettes i.e. cigarettes which self-extinguish when left unattended and are thus less likely to cause fire.

Read more (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1196)

Proposal for the new Consumer programme 2014-2020 (/consumers/strategy/programmes_en.htm)
Commissioner Dalli today presented the proposal for the new Consumer Programme 2014 - 2020 which will support EU consumer policy in the years to come. The aim is to place consumers at the centre of the Single Market and empower them to participate actively in the market and make it work for them. The proposal will be discussed by the Council and European Parliament from December 2011. The new Regulation should enter into force in 2014.

Read more (/consumers/strategy/programmes_en.htm)

Air Passengers’ Rights – Report from the European Consumer Centres (http://ec.europa.eu/consumers/ecc/consumer_reports_en.htm)
On 28 October 2011, the European Consumer Centres Network publish their report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”, highlighting problems that passengers in the EU experienced in 2010 and still do today i.e. cancelled flights and lost luggage. The report examines the help available to passengers in those circumstances.

Read more (http://ec.europa.eu/consumers/ecc/consumer_reports_en.htm)

Read more (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1190)

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