EUROPA - Consommateurs - Informations destinées aux consommateurs

Informations destinées aux consommateurs

Vous avez des doutes quant à vos droits et votre sécurité lorsque vous effectuez des achats dans un autre pays de l'UE? Vous êtes perdu lorsqu'il s'agit de choisir l'offre la plus avantageuse?

Que se passe-t-il si vous achetez sur internet un nouveau téléviseur dans un pays voisin? Sera-t-il livré à temps et en bon état? L'assurance couvrira-t-elle les dégâts éventuels? Le vendeur vous remboursera-t-il en cas de problème?

Les autorités et les organismes nationaux peuvent vous fournir des conseils spécifiques sur les questions de consommation dans votre propre pays. Ce site vous donnera quant à lui un aperçu des mesures que prend la Commission européenne pour veiller au respect de vos droits au niveau européen.


	Vous avez des craintes concernant la sécurité des produits? MA SÉCURITÉ Jouets pour enfants Produits dangereux Coopération internationale Produits chimiques Children's sleeping environment Sunbed safety


	Vous souhaitez connaître vos droits en tant que consommateur? MES DROITS Garantie des produits Services financiers Crédit à la consommation Pratiques commerciales déloyales Énergie Aide et conseils


	Achats MES ACHATS Achats à l'étranger Achats en ligne TVA Comparer les prix


	Vacances MES VACANCES Vacances à forfait Multipropriété Transport aérien Voyager avec des animaux Bronzez malin cet été!

EU investigates consumer credit websites - a market underperforming for consumers (/consumers/enforcement/sweep/consumer_credits/index_en.htm)
Were you ever about to sign a contract for a personal loan, credit card, or other consumer credit and discovered that it was all working out more expensive than you had first expected?

Press release (http://europa.eu/rapid/pressReleasesAction.do?reference=IP/12/6&format=HTML&aged=0&language=EN&guiLanguage=en)
Q&As (http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/12/2&format=HTML&aged=0&language=EN)

Read more (/consumers/enforcement/sweep/consumer_credits/index_en.htm)

Consumers to get faster, easier and cheaper solutions to disputes with EU traders (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1200)
29 November 2011 – The Commission's new legislative proposals ensure that EU consumers solve their disputes with traders without going to court. Online shoppers from other EU countries will be able to solve their disputes directly online within 30 days.

Press release (http://europa.eu/rapid/pressReleasesAction.do?reference=IP/11/1461&format=HTML&aged=0&language=EN&guiLanguage=en)
Q&As (http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/11/840)

Read more (http://ec.europa.eu/consumer-adr)

Consumers: EU move to reduce cigarette ignited fires to save hundreds of lives each year (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1196)
Cigarettes left unattended are one of the leading causes of fatal fires in Europe. Evidence shows that the number of fatalities can be reduced by over 40% with the introduction of 'Reduced Ignition Propensity' (RIP) cigarettes i.e. cigarettes which self-extinguish when left unattended and are thus less likely to cause fire.

Read more (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1196)

Proposal for the new Consumer programme 2014-2020 (/consumers/strategy/programmes_en.htm)
Commissioner Dalli today presented the proposal for the new Consumer Programme 2014 - 2020 which will support EU consumer policy in the years to come. The aim is to place consumers at the centre of the Single Market and empower them to participate actively in the market and make it work for them. The proposal will be discussed by the Council and European Parliament from December 2011. The new Regulation should enter into force in 2014.

Read more (/consumers/strategy/programmes_en.htm)

Air Passengers’ Rights – Report from the European Consumer Centres (http://ec.europa.eu/consumers/ecc/consumer_reports_en.htm)
On 28 October 2011, the European Consumer Centres Network publish their report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”, highlighting problems that passengers in the EU experienced in 2010 and still do today i.e. cancelled flights and lost luggage. The report examines the help available to passengers in those circumstances.

Read more (http://ec.europa.eu/consumers/ecc/consumer_reports_en.htm)

Read more (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1190)

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