EUROPA - Consommateurs - Informations destinées aux consommateurs

European Commission launches new website on the non-food Scientific Committees
On 28 October 2011, the European Consumer Centres Network publish their report "Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis", highlighting problems that passengers in the EU experienced in 2010 and still do today i.e. cancelled flights and lost luggage. The report examines the help available to passengers in those circumstances.

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Air Passengers’ Rights – Report from the European Consumer Centres
On 28 October 2011, the European Consumer Centres Network publish their report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”, highlighting problems that passengers in the EU experienced in 2010 and still do today i.e. cancelled flights and lost luggage. The report examines the help available to passengers in those circumstances.

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Competition: what's in it for consumers
"Competition: what's in it for consumers" is the Polish Presidency event taking place in Poznań, Poland on 24-25 Nov. 2011.

Registration - till 17 November

Programme
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EU consumers poorly rate financial and property services, and fuel markets
21 October 2011 – Investments (including pensions and securities), real estate services and mortgages are the markets most likely to be failing consumers across the EU, according to the latest Consumer Markets Scoreboard. For goods, second-hand cars and fuels have the poorest consumer ratings.

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Press Release
Q&As

Cross-border online shopping: how safe and easy is it?
4 October 2011 - Have you been tempted by a cheaper online offer from another EU country but wondering how reliable it is to shop from abroad? "Mystery shoppers" from 17 European Consumer Centres have checked just that. Their report (State of the e-Union) shows the results of actual purchases in 28 countries.

Press Release
Full report

Buying tickets online doesn’t have to end in tears!
It is now safer for consumers to buy tickets to sports and cultural events online following an EU-wide crackdown on problematic websites.

Press Release
Questions and Answers

Flight cancelled? Lost luggage? Help is at hand.

The European Consumer Centres Network (ECC-Net) offer citizens free advice about their rights when travelling and shopping across borders. They can also help them solve problems with traders in another EU country (plus Iceland and Norway) when things go wrong. Since many of the complaints they receive concern transport, in particular air travel, the Network has organised a special 'Air Passenger Rights Day' at 27 airports (23 countries) across the EU.

Safer shopping: European Consumer Centres help 71,000 EU shoppers in 2010

In 2010, the network of European Consumer Centres provided help and advice to cross-border EU shoppers in over 71,000 cases, up by 15% compared to 2009.

ECC-Net 2010 annual report


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