EUROPA - Consumidores - Información para los consumidores

Información para los consumidores

¿Teme por su seguridad y sus derechos cuando hace compras en otro país de la UE? ¿Le cuesta determinar la mejor opción entre los productos propuestos?

¿Qué pasa si decido comprar un nuevo televisor por Internet en el país vecino? ¿Me lo entregarán puntualmente y en perfecto estado? ¿Se hará cargo el seguro en caso de desperfectos durante el transporte? ¿Me reembolsará el vendedor en caso de problemas con el televisor?

Las autoridades y organizaciones nacionales pueden darle información concreta sobre los temas relacionados con la protección de los consumidores en su propio país. Aquí le ofrecemos un resumen del trabajo que hace la Comisión Europea para garantizar la protección de sus derechos en toda la UE.


	¿Le preocupa la seguridad de los productos? MI SEGURIDAD Juguetes infantiles Productos peligrosos Cooperación internacional Sustancias químicas Children's sleeping environment Sunbed safety


	¿Quiere conocer sus derechos como consumidor? MIS DERECHOS Garantías de los productos Servicios financieros Crédito al consumo Prácticas comerciales desleales Energía Ayuda y asesoramiento


	¿De compras? MIS COMPRAS Compras internacionales Compras en línea IVA Comparar precios


	¿De vacaciones? MIS VACACIONES Vacaciones combinadas Tiempo compartido Viajar en avión Viajar con animales ¡Ojo con el sol este verano!

EU investigates consumer credit websites - a market underperforming for consumers (/consumers/enforcement/sweep/consumer_credits/index_en.htm)
Were you ever about to sign a contract for a personal loan, credit card, or other consumer credit and discovered that it was all working out more expensive than you had first expected?

Press release (http://europa.eu/rapid/pressReleasesAction.do?reference=IP/12/6&format=HTML&aged=0&language=EN&guiLanguage=en)
Q&As (http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/12/2&format=HTML&aged=0&language=EN)

Read more (/consumers/enforcement/sweep/consumer_credits/index_en.htm)

Consumers to get faster, easier and cheaper solutions to disputes with EU traders (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1200)
29 November 2011 – The Commission's new legislative proposals ensure that EU consumers solve their disputes with traders without going to court. Online shoppers from other EU countries will be able to solve their disputes directly online within 30 days.

Press release (http://europa.eu/rapid/pressReleasesAction.do?reference=IP/11/1461&format=HTML&aged=0&language=EN&guiLanguage=en)
Q&As (http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/11/840)

Read more (http://ec.europa.eu/consumer-adr)

Consumers: EU move to reduce cigarette ignited fires to save hundreds of lives each year (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1196)
Cigarettes left unattended are one of the leading causes of fatal fires in Europe. Evidence shows that the number of fatalities can be reduced by over 40% with the introduction of 'Reduced Ignition Propensity' (RIP) cigarettes i.e. cigarettes which self-extinguish when left unattended and are thus less likely to cause fire.

Read more (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1196)

Proposal for the new Consumer programme 2014-2020 (/consumers/strategy/programmes_en.htm)
Commissioner Dalli today presented the proposal for the new Consumer Programme 2014 - 2020 which will support EU consumer policy in the years to come. The aim is to place consumers at the centre of the Single Market and empower them to participate actively in the market and make it work for them. The proposal will be discussed by the Council and European Parliament from December 2011. The new Regulation should enter into force in 2014.

Read more (/consumers/strategy/programmes_en.htm)

Air Passengers’ Rights – Report from the European Consumer Centres (http://ec.europa.eu/consumers/ecc/consumer_reports_en.htm)
On 28 October 2011, the European Consumer Centres Network publish their report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”, highlighting problems that passengers in the EU experienced in 2010 and still do today i.e. cancelled flights and lost luggage. The report examines the help available to passengers in those circumstances.

Read more (http://ec.europa.eu/consumers/ecc/consumer_reports_en.htm)

Read more (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1190)

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