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2011


[2011/S 141-233386] B-Brussels: "study on the cost of non-Europe: the untapped potential of the European single market"


Multiple Framework Contracts with reopening of competition for the provision of behavioural studies

Decision 1926/2006/EC of the European Parliament and the Council of 18.12.2006 established a programme for Community Action in the field of Consumer Policy for the period 2007-2013 (Consumers’ Programme). The Commission’s Work Programme for 2011, adopted by Commission Decision C (2010) 9023 of 16.12.2010 provides that DG SANCO, in line with its data strategy, will continue its efforts to upgrade the content, quality and dissemination of its evidence base of statistics and other qualitative and quantitative data relating to consumers and their concerns.

The objective of the Framework Contracts (FWCs) to be concluded under the present call will be the provision of EAHC, DG SANCO and other Commission Services with studies related to consumer and citizen behaviour, as a result of a sound, professional and scientific analysis.

The following tasks are to be performed under each Framework Contract:

  • Preparatory review of the behavioural economics literature, gathering of data on prevailing commercial practices, collection of survey data on consumer’s self-reported preferences, and review of policy remedies;
  • Collection of first-hand information through behavioural laboratory and/or field experiments and also, where deemed necessary, complementary surveys;
  • Analysis of results and policy recommendations.

The Executive Agency in accordance with its responsibilities for the implementation of the Consumer Programme will manage the award and implementation of the Framework Contract(s), as specified within the tender documentation.

The Framework Contracts will be open to all Directorates General of the European Commission.

The maximum value of the specific service contracts that might be concluded over a 4 year period (maximum possible duration the multiple Framework Contracts) is 10.000.000 euro.

The deadline for submission of offers is the 9th of September 2011.

Documents

For more information please contact: EAHC-CP-CALLS@ec.europa.eu with the reference of EAHC/2011/CP/01.


[2011/S 125-206543] B-Brussels: "development and organisation of training courses for non-profit entities in the EU which provide financial advice to consumers"

Questions & Answers Last updated 29-08-2011

- Results of the Mapping of Non-Profit Entities in the EU Providing General Financial Advice to Consumers


2010


EAHC/2010/CP/02 DOLCETA

Framework contract for the management and enhancement of the DOLCETA consumer education website, dissemination activities and development of new education modules.

This call for tender is managed by the Executive Agency for Health and Consumers (EAHC). Further information, the general invitation to tender, the tender specifications and the technical annexes are available at its website.


EAHC/2010/CP/01 Europa School Diary

Call for tender concerning the development, editing, translation, adaptation, design, layout, printing and distribution of a European school diary aimed at 15–18-year-old secondary school users and a corresponding teacher’s kit focussing on consumer/citizen issues in all Member States of the European Union.

This call for tender is managed by the Executive Agency for Health and Consumers (EAHC). Further information, the general invitation to tender, the tender specifications and the technical annexes are available at its website.


2009


[2009/S 141-205388] - L-Luxembourg: Digital content services for consumers: Assessment of problems experienced by consumers (lot 1) and comparative analysis of the applicable legal frameworks (lot 2).

This call for tender is managed by the Executive Agency for Health and Consumers (EAHC). Further information, the general invitation to tender, the tender specifications and the technical annexes are available at its website: http://ec.europa.eu/eahc/consumers/consumers_tenders.html



[2009/S 141-205367]- B-Brussels: consumer decision-making in retail investment services: a behavioural economics perspective (SANCO/2009/B1/011).

Questions & Answers Updated 01-10-2009


EUROSTAT has published on the 27th June 2009 a call for tenders for the implementation of a survey on "consumer empowerment" to be carried out in the EU Member States, plus Norway and Iceland, in 2010. All the relevant documents can be found at the EUROSTAT's website: http://epp.eurostat.ec.europa.eu/portal/page/portal/calls_for_tenders/calls


[2009/S 89-127616] - B-Brussels: Framework Contract for Consumer Market Studies (SANCO/2009/B1/010) CS DA DE EL ES ETS FI FR HU IT LV NL PL PT SK SL SV

Questions & Answers Updated 01-07-2009


[2009/S 89-127617] - B-Brussels: Framework Contract for Consumer Market Monitoring (SANCO/2009/B1/009) CS DA DE EL ES ETS FI FR HU IT LV NL PL PT SK SL SV

Questions & Answers Updated 29-06-2009


The call for tenders for an information campaign on consumer rights in Bulgaria (as previously published on 26 July 2008) has been republished by the European Agency for Health and Consumers on 27 January 2009. All relevant douments can be found at : http://ec.europa.eu/eahc/consumers/consumers_tenders.html


2008


B-Brussels: consumer detriment survey of the package travel sector B-Brussels: consumer detriment survey of the package travel sector

[2008/S 144-192482] - B-Brussels: data collection for prices of current accounts provided to consumers CS DA DE EL ES ETS FI FR HU IT LV NL PL PT SK SL SV

NB: The official and original documents on which your offer is to be based are those provided in English. Translations of the specifications, draft contract and other tender documents into French and German are made available for information. In case of doubt, only the English version is authentic .


[2008/S 144-192481] - B-Brussels: mystery shopping evaluation of cross-border e-commerce in the EU CS DA DE EL ES ETS FI FR HU IT LV NL PL PT SK SL SV

NB: The official and original documents on which your offer is to be based are those provided in English. Translations of the specifications, draft contract and other tender documents into French and German are made available for information. In case of doubt, only the English version is authentic .


[2008/S 144-192480] - B-Brussels: survey of prices of recreational goods and electrical and electronic appliances in the EU CS DA DE EL ES ETS FI FR HU IT LV NL PL PT SK SL SV

NB: The official and original documents on which your offer is to be based are those provided in English. Translations of the specifications, draft contract and other tender documents into French and German are made available for information. In case of doubt, only the English version is authentic.


[2008/S 144-192470] - Information campaign on consumer rights and promoting of consumer organisations in Bulgaria and Romania CS DA DE EL ES ETS FI FR HU IT LV NL PL PT SK SL SV

NB: The official and original documents on which your offer is to be based are those provided in English. Translations of the specifications, draft contract and other tender documents into French and German are made available for information. In case of doubt, only the English version is authentic .


[2008/S 135-180437] B-Brussels: hotel safety — data collection and recommendations BG CS DA DE EL ES ET FI FR HU IT LV NL PL PT RO SK SL SV

2008/S 116-153995 B-Brussels: establishment and maintenance of the EU unfair commercial practices database BG CS DA DE EL ES ET FI FR HU IT LV NL PL PT RO SK SL SV


2007


2007/S 149-184539 B-Brussels: survey on consumer satisfaction with retail distribution BG CS DA DE EL ES ET FI FR HU IT LV NL PL PT RO SK SL SV

2007/S 146-180702 B-Brussels: information campaigns on consumer rights in Estonia, Latvia and Lithuania BG CS DA DE EL ES ET FI FR HU IT LV NL PL PT RO SK SL SV

2007/S 141-174131 B-Brussels: safe holidays - data collection, gap analysis and recommendations BG CS DA DE EL ES ET FI FR HU IT LV NL PL PT RO SK SL SV

2007/S 131-159966 B-Brussels: framework contract for providing an update to the EU consumer law 'acquis' database BG CS DA DE EL ES ET FI FR HU IT LV NL PL PT RO SK SL SV

2007/S 73-088498 B-Brussels: data collection for prices of services provided to consumers BG CS DA DE EL ES ET FI FR HU IT LV NL PL PT SK SL SV

2007/S 55-067230 B-Brussels: evaluation of the effectiveness and efficiency of collective redress mechanisms in the European Union BG CS DA DE EL ES ETS FI FR HU IT LV NL PL PT SK SL SV

2007/S 39-046988 B-Brussels: organisation of training courses for personnel of consumer organisations from Member States, candidate countries and EEA countries BG CS DA DE EL ES ETS FI FR HU IT LV NL PL PT SK SL SV


2006


2006/S 242-258391 - Information campaign on consumer rights and promoting consumer organisations in Hungary CS DA DE EL ES ETS FI FR HU IT LV NL PL PT SK SL SV

NB The official and original documents on which your offer is to be based are those provided in English. Translations of the specifications, draft contract and other tender documents into French and Hungarian are made available for information. In case of doubt, only the English version is authentic.


2006/S 144-154409 B-Brussels: data collection for prices of services provided to consumers CS DA DE EL ES ETS FI FR HU IT LV NL PL PT SK SL SV

2006/S 144-154407 B-Brussels: information campaign on consumer rights and promoting consumer organisations in Hungary, Cyprus and Malta CS DA DE EL ES ETS FI FR HU IT LV NL PL PT SK SL SV

2006 / S 138 - 147588 B-Brussels: framework contract concerning the development of new web-based consumer education modules; updating and hosting of existing modules CS DA DE EL ES ETS FI FR HU IT LV NL PL PT SK SL SV

2006 / S 39 - 041355 B-Brussels: analysis of the impact on the conclusion of cross-border financial service contracts between professionals and consumers of Directive 2002/65 concerning the distance marketing of financial services CS DA DE EL ES ETS FI FR HU IT LV NL PL PT SK SL SV


2005


2005/S 227-223531 B-Brussels: An analysis of producers' direct liability in the context of the sale of consumer goods CS DA DE EL ES ETS FI FR HU IT LV NL PL PT SK SL SV

2005/S 156-155395 B-Brussels: information campaign on consumer rights and promoting consumer organisations in the Czech Republic, Slovakia and Slovenia. CS DA DE EL ES ET FI FR HU IT LV NL PL PT SK SL SV

2005/S 159-158385 B-Brussels: an analysis of the issue of consumer detriment and the most appropriate methodologies to estimate it

2005/S 128-126166 B-Brussels: analysis and evaluation of alternative means of consumer redress other than individual redress through ordinary judicial proceedings

2005/S 11-010493 B-Brussels: survey on consumer satisfaction


2004


2004/S 146-125545 B-Brussels: information campaign on consumer rights and promoting consumer organisations in Poland

2004/S 80-068070 B-Brussels: compendium, including a comparative analysis of the Community consumer acquis. Contract notice Services which has been published on 23/04/2004.

2004/S 83-070339 B-Brussels: analysis of the existing national rules, including jurisprudence, on unfair commercial practices between business and consumers in the new Member States and the possible internal market barriers which may result from these which has been published on 28/04/2004.


2003


2003/S 188-168826 B-Brussels: ex-post evaluation of the consumer policy action plan 1999-2001 ES DA DE ES FR IT NL PT FI SV

2003/S 181-163191 B-Brussels inventory of requirements applicable in the Member States regarding fire safety in existing hotels ES DA DE ES FR IT NL PT FI SV

2003/S 181-163194 B-Brussels: inventory of hotel fires in EC countries between 1986 and 2003, analysis of causes and consequences thereof ES DA DE ES FR IT NL PT FI SV

2003/S 184-165729 L-Luxembourg: provision of services in the area of consumer protection ES DA DE ES FR IT NL PT FI SV

2003/S 165-151052 B-Brussels : review of the Community consumer acquis in the field of tourism ES DA DE ES FR IT NL PT FI SV

2003/S 153-138854 B-Brussels : compendium, including a comparative analysis, of the Community consumer acquis  ES DA DE ES FR IT NL PT FI SV

2003/S 165-151050 B-Brussels: intermediate evaluation of European consumer centres' network (Euroguichets) ES DA DE ES FR IT NL PT FI SV

2003/S 162-148410 B-Brussels: analysis and definition of common characteristics of trustmarks and web seals in the European Union ES DA DE ES FR IT NL PT FI SV

2003/S 162-148408 B-Brussels: development of statistical methodology for surveys on the prices charged to consumers for services in Europe ES DA DE ES FR IT NL PT FI SV

2003/S 162-148404 B-Brussels: evaluation: Article 2c) of the Legal Base Decision No 283/1999/EC ES DA DE ES FR IT NL PT FI SV

2003/S 161-147418 B-Brussels: development of consumer satisfaction indicators; survey on consumer satisfaction ES DA DE ES FR IT NL PT FI SV

Corrigendum (2003/S 167-152650) ES DA DE ES FR IT NL PT FI SV

2003/S 126-112655 B-Brussels: an assessment of the extent of an identified need for simplified, standard products ES DA DE ES FR IT NL PT FI SV

2003/S 126-112652 " Organisation of training courses for personnel of consumer organisations"  ES DA DE ES FR IT NL PT FI SV

Corrigendum 2003/S 130-116215 B-Brussels: organization of training courses for personnel of consumer organizations in Member States and EEA countries" ES DA DE ES FR IT NL PT FI SV

2003/S 123-110240 "Organisation of initiatives for young consumers in the EU countries : European DIARY" ES DA DE ES FR IT NL PT FI SV

2003/S 117-104578 B-Brussels: pilot project to develop on-line consumer education tools ES DA DE ES FR IT NL PT FI SV

2003/S 110-098144 B-Brussels: appraisal of the application of Directive 98/6/EC, 'the Directive', on consumer protection in the indication of the prices of products offered to consumers da de el es fi fr it nl pt sv

 
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Last Update : 05-09-2011