How many Europeans find it easy to switch a mobile-phone or electricity supplier? How many of them and in which countries have complained about their internet service provider or their postal service? How many are at ease shopping in another country?
The 2009 edition of “Consumers in Europe" provides answers to these questions and to many more. The publication contains recent and comprehensive data on consumer behaviour and consumer markets in the EU. The aim is to provide reliable information on major consumer trends in Europe to policy makers, consumer advocates, business and the media.
The report starts with a profile of European consumers, looking at how much they spend on which goods and where they prefer to buy them, for example. But the section also portrays their perceptions of the quality and safety of goods and services, as well as their views on how easy it is to switch suppliers or compare offers, among a wealth of other data.
The rest of the report is a snapshot of twelve specific consumer markets across the EU. They are: food and non-alcoholic drinks; alcoholic drinks and tobacco; clothing and footwear; housing, water, electricity, gas and other fuels; furniture, household equipment and maintenance; health; transport; communications; recreation and culture; education; hotels and catering; miscellaneous (such as personal care). For each of the markets, data are provided (wherever available) on access and choice, consumption, prices, consumer satisfaction, quality and safety.
The publication is a joint effort of the Directorate-General for Health and Consumers (SANCO) and EUROSTAT, the Commission's statistical office.