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Stakeholder Involvement

  • Conclusions and Actions following the DG SANCO 2006 Peer Review Group on Stakeholder Involvement

    In June 2006, a Peer Review Group - chaired by Mr. Madelin - was established to assist DG SANCO in reviewing its experience concerning stakeholder involvement and to identify best practices and improvements to the existing consultation system.

    It included a mixed representation of stakeholders affected by the different SANCO policy areas. Industry (federations and individual firms), Non-Governmental Organisations (NGOs) and Member States as well as local and regional authorities were all represented in the group. In addition to stakeholders, the group also included experts on public participation.

    The group met four times in the course of 2006 (13th June, 7th September, 11th October and 1st of December) and focused its work on four main issues: “Stakeholders & Inequalities” (WG A), “Feedback & Communication” (WG B), “Stakeholder Planning & Resources” (WG C) and “Comitology” (WG D).

    The work of the Peer Review Group resulted in a series of recommendations, agreed by DG SANCO, to improve stakeholder involvement and participation. For more insight please read the report pdf Updated 03-04-2007.

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RAPEX

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Safety of products

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Consumers interests

  • Report from the Commission to the Council and the European Parliament on Consumer complaints in respect of distance selling and comparative advertising (Article 17 of Directive 97/7/EC on distance contracts and Article 2 of Directive 97/55/EC on comparative advertising), 10 March 2000 ES DA DE FR IT NL PT FI SV pdf (+/-170KB)

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Consumer policy

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Standardisation

  • Results of the survey on the representation of consumers in standardisation

    The European Commission completed a survey to assess the participation of consumer representatives in the work of standard-setting bodies at national, European and international level.

    The objective was to collect information on consumer associations' experience, views and needs relating to the representation of consumer interests in standardisation activities.

    Results confirm that consumer organisations are aware of the importance of their participation in standardisation activities to guarantee a greater representation of consumers' interests throughout the process. However, they require a more consistent and binding framework and increased financial and technical support to ensure their active and efficient intervention.

    The evaluation report provides a clear picture of the present situation of consumer representation in standardisation in the European Union and reflects on opportunities for improvement.

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ECC-Net

2008

  1. 2007 European Consumer Centre Network (ECC-Net) Annual Report PDF

2007

  1. Air Passenger Rights: Consumer Complaints 2006 PDF, A summary and analysis of consumer complaints reported to the European Consumer Centre Network
  2. Conference Report, E-commerce Trustmarks in Europe PDF(European Consumer Centre Denmark - conference on e-commerce trustmarks in Europe10 November 2006)

2006

  1. Air Passenger Rights: Consumer Complaints 2005 PDF, A summary and analysis of consumer complaints reported to the European Consumer Centre Network
  2. Money changing in EU Member States outside the euro area PDF (conclusions from a field study) - Prague, April 2006
  3. The European Online Marketplace: Consumer Complaints 2005 PDF - A summary and analysis of consumer complaints reported to the European Consumer Centre Network, Stockholm 2006
  4. 2006 FIFA World Cup PDF: As a guest in Germany, ECC Net 2006.

2005

  1. Car Rental Contracts - An analysis of European cross-border complaints and consumer protection PDF, (November 2005)
  2. The European Online Marketplace: Consumer Complaints 2004 PDF - A summary and analysis of consumer complaints reported to the European Consumer Centre Network, (May 2005)

2004

  1. The European Online Marketplace: Consumer Complaints PDF - A summary and analysis of consumer complaints reported to the European Consumer Centre Network, March 2004

2003

  1. Realities of the European Online Marketplace PDF – A cross-border e-commerce project by the European Consumer Centre's Network, May 2003.
  2. Timeshare in Europe, "The experience of European Consumer Centres (ECCs)” PDF, January 2003

2002

  1. The problem of products resembling Timeshare in Europe - The experience of the European Consumer Centres PDF, December 2002

 
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