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United Kingdom

The Energy Ombudsman

PO Box 966
Warrington
WA4 9DF
Tel.: +44 (0)330 440 1624 or +44 (0)1925 530 263
Text Tel: +44 (0)330 440 1600 or +44 (0)845 051 1513
Fax: +44 (0)330 440 1625 or +44 (0)1925 530 264
E-mail: enquiries@energu-ombudsman.org.uk
Web: http://www.energy-ombudsman.org.uk

Office of the Telecommunications Ombudsman (Otelo)

Otelo
PO Box 730
Warrington
WA4 6WU
Tel: +44 (0)330 4401614 or +44 (0)1925 430 049
Text Tel: +44 (0)330 440 1600 or +44 (0)845 051 1513
Fax: +44 (0)330 440 1615 or +44 (0)1925 430 059
E-mail: enquiries@otelo.org.uk
Web: www.otelo.org.uk

Financial Ombudsman Service

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Hotline: +44 (0)845 080 1800
Tel: +44 (0)20 7964 1000 (switchboard)
+44 (0)20 7964 1000 (for calls outside the UK)
Fax: +44 (0)20 7964 1001 (main fax)
E-mail: complaint.info@financial-ombudsman.org.uk
Web: www.financial-ombudsman.org.uk

Direct Selling Association

29 Floral Street
London
WC2E 9DP
Contact Name: Prof. Paul Dobson
Tel: +44 (0)207 497 1234
Fax: +44 (0)207 497 3144
E-mail: info@dsa.org.uk
Web: www.dsa.org.uk

The Property Ombudsman

Beckett House,
4 Bridge Street,
Salisbury,
Wiltshire
SP1 2LX
Tel: +44 (0)1722 333306
Fax: +44 (0)1722 332296
E-mail: admin@tpos.co.uk
Web: www.tpos.co.uk

Association of British Travel Agents - ABTA Ltd

The Consumer Affairs Department
ABTA – The Travel Association
30 Park Street,
London,
SE1 9EQ
Tel: +44 (0)203 117 0500
Fax: +44 (0)203 117 0581
E-mail: Consumer.Affairs@abta.co.uk
Web: www.abta.com

The Furniture Ombudsman

Maxwell Road,
Stevenage,
Hertfordshire,
SG1 2EW
Tel: +44 (0)845 653 2064
Fax: +44 (0)845 653 2065
E-mail: info@thefurnitureombudsman.org
Web: www.thefurnitureombudsman.org

British Vehicle Rental and Leasing Association (BVRLA)

River Lodge,
Badminton Court,
Amersham,
Buckinghamshire,
HP7 0DD
Tel: +44 (0)1494 434 747
Fax: +44 (0)1494 434 499
E-mail: info@bvrla.co.uk
Web: www.bvrla.co.uk

Finance and Leasing Association Conciliation and Arbitration Scheme (FLA)

FLA
Imperial House
15-19 Kingsway
London
WC2B 6UN
Contact Name: Megan Charles
Tel: +44 (0)207 420 9661
Fax: +44 (0)207 420 9662
E-mail: megan.charles@fla.org.uk
Web: www.fla.org.uk

Surveyors Ombudsman Service

Surveyors Ombudsman Service
PO Box 1021
Warrington
WA4 9FE
Tel: +44 (0)330 440 1634 or +44 (0)1925 530 270
Text Tel: +44 (0)330 440 1600 or +44 (0)1925 430 886
Fax: +44 (0)330 440 1635 or +44 (0)1925 530 271
E-mail: enquiries@surveyors-ombudsman.org.uk
Web: www.os-property.org

Communications and Internet Services Adjudication Scheme (CISAS)

24 Angel Gate
City Road
London
EC1V 2PT
Contact Name: Yvette Yates
Tel: +44 (0)207 520 3827
Fax: +44 (0)207 520 3829
E-mail: info@cisas.org.uk
Web: www.cisas.org.uk

The CEDR Solve Low Cost Mediation Service

The International Dispute Resolution Centre
70 Fleet Street
London
EC4Y 1EU
Contact Name: Fiona Yuen
Tel: +44 (0)207 536 6000
Fax: +44 (0)207 536 6061
E-mail: info@cedrsolve.com
Web: www.cedrsolve.com

The CEDR Solve Low Cost Mediation Service for Northern Ireland

The International Dispute Resolution Centre
70 Fleet Street
London
EC4Y 1EU
Contact Name: Fiona Yuen
Tel: +44 (0)207 536 6000
Fax: +44 (0)207 536 6061
E-mail: info@cedrsolve.com
Web: www.cedrsolve.com

The CEDR Solve Small Claims Arbitration Service

The International Dispute Resolution Centre
70 Fleet Street
London
EC4Y 1EU
Contact Name: Fiona Yuen
Tel: +44 (0)207 536 6000
Fax: +44 (0)207 536 6061
E-mail: info@cedrsolve.com
Web: www.cedrsolve.com

The CEDR Solve Credit Agreement Arbitration Service

The International Dispute Resolution Centre
70 Fleet Street
London
EC4Y 1EU
Contact Name: Fiona Yuen
Tel: +44 (0)207 536 6000
Fax: +44 (0)207 536 6061
E-mail: info@cedrsolve.com
Web: www.cedrsolve.com

Consumer Credit Trade Association

Suite 4 The Wave
1 View Croft Road
Shipley
West Yorkshire
BD17 7DU
Contact Name: Mr Chris Oakes
Tel: +44 (0)1274 714 959
Fax: +44 (0)845 257 1199
E-mail: chris.oakes@ccta.co.uk
Web: www.ccta.co.uk

Chartered Institute of Arbitrators

IDRS Ltd
24 Angel Gate
City Road
London
EC1V 2PT
Tel: +44 (0)207 520 3800
Fax: +44 (0)845 130 8125
E-mail: info@idrs.ltd.uk
Web: www.idrs.ltd.uk

Postal Redress Service (POSTRS)

24 Angel Gate
City Road
London
EC1V 2PT
Contact name: Rory Duffy
Tel: +44 (0) 20 7520 3766
Fax: +44 (0) 20 75203768
E-mail: rduffy@idrs.ltd.uk
Web:www.postrs.org.uk


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