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  Alternative Dispute Resolution (ADR)slide

Calendar of Commission's work on ADR

1st Commission Recommendation

The Recommendation encourages out-of-court bodies responsible for settling consumer disputes to apply the principles of independence, transparency, legality, liberty and effectiveness.

2nd Commission Recommendation

The Recommendation encourages out-of-court bodies that resolve disputes by convincing parties to reach common consent, to respect the principles of impartiality, transparency, effectiveness and fairness.

University of Leuven study on consumer ADR

Comparative report & national reports for the EU-25, Australia, Canada and USA

ADR Study - analyses the use of ADR schemes across the EU

Disclaimer: This study has been produced by outside contractors for DG Health & Consumers and represents the contractors' views. They have not been adopted or in any way endorsed by the Commission and should not be relied upon as a statement of its views. The Commission does not guarantee the accuracy of the data included in this study, nor does it accept responsibility for any use made thereof.

Digital Agenda for Europe

The Digital Agenda outlines ways to maximise the potential of information and communication technologies in the EU by 2020. One of the proposals is the EU-wide Online Dispute Resolution system for e-commerce transactions.

Legislative package on ADR and ODR

Public Consultation on ADR

Single Market Act: 12 levers to boost growth and strengthen confidencet

One of the 12 actions of this strategy is legislation on Alternative Dispute Resolution for simple, fast and affordable out-of-court settlements for consumers.

Report on ADR in the energy sector

Elaborated by the working group on ADR in the energy sector, the report maps existing ADR schemes, good ADR practice in the EU energy sector, and the elements for simple and effective dispute settlement procedures. It gathers representatives of consumer associations, national energy regulatory authorities, public and private bodies and energy companies.

European Parliament voted to support the new ADR/ODR legislation PDF

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