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Alternative Dispute Resolution (ADR)

Useful Links

Communication - Widening consumer access to ADR, 2001

Resolution - Network of national bodies for extra-judicial settlement of consumer disputes, 2000

Communication - Out-of-court settlement of consumer disputes, 1998

Directive 2008/52/EC - aspects of mediation in civil and commercial matters

European small-claims procedure

E-justice portal

Commission action on collective redress

Eurobarometer survey on consumer issues

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