This site was  archived on 27/06/14
27/06/14
Visit the new website!

Language selector

  • Current language:en
 
left
  EEJ-Net Conference Review of the European Extra-Judicial Network and future perspectives for improved EU Consumer Assistanceslide
right
transtrans
 

A conference took place on 10 and 11 June 2003 in Brussels to fully evaluate the performance of the EEJ-Net and look at ways of improving consumer assistance in the future including promoting wider use of alternative dispute resolution and links with third countries.

The EEJ-Net was launched as a pilot phase on 16 October 2001 to help consumers with cross border disputes with suppliers of goods and services. The network now comprises 17 Clearing Houses (15 Member States as well as Norway and Iceland), 9 of which also operate as European Consumer Centres. They provide information and practical assistance to consumers in accessing an appropriate alternative dispute resolution ('ADR') scheme in order to provide a fair, cheap and efficient alternative redress option to the courts.

The Conference comprised a plenary session on the first day, with an introduction of the EEJ-Net from several perspectives. Commissioner David Byrne, Akis Tsohatzopoulos, Greek Minister for Development, and Diana Wallis, MEP, opened the Conference.

Participants were then divided into three different workshops.

The first workshop International co-operation and expansion looked at issues relating to the extension of the EEJ-Net to acceding countries as well as creating links with third countries to help resolve disputes.

The second workshop Promoting and supporting consumer ADR explored the issues relating to encouraging the growth of more ADR schemes under both the 1998 and 2001 Commission Recommendations in the EU, especially where none currently exist to deal with a dispute.

The third workshop Communication and co-ordination between European networks examined the synergies between the EEJ-Net and other relevant EU networks, in particular the European Consumer Centres ("Euroguichets").

Conference Programme

Helping consumers to resolve disputes cross borders pdf (181 KB)

Review of the EEJ-Net and Future perspectives for improved EU consumer assistance pdf (174 KB)

Draft Minutes of the Conference pdf (137 KB)

Opening Speeches

Speech by David Byrne, European Commissioner for Health and Consumer Protection  + Supporting Documents pdf (133 KB)

Speech by Mr Akis Tsohatzopoulos, Minister for Development, Greek Presidency EL pdf (82 KB)

Outline of the speech by Diana Wallis, Member of the European Parliament   pdf (58 KB)

Plenary Session - Introduction to the EEJ-Net from several perspectives

Presentation by Carina Törnblom, European Commission pdf (82 KB) + Supporting Documents pdf (153 KB)

Presentation by Marie-Josée Ries, Ministry for Economic Affairs, Luxembourg FR pdf (83 KB) + Supporting Documents  FR pdf (105 KB)

Presentation by Dr. Pravir Chawdhry, European Commission Part1 pdf (103 KB) + Part2 pdf (1761 KB)

Presentation by Anke de Villepin, Clearing House, Germany DE pdf (103 KB)

Presentation by Håkan Hallstedt, Complaints Board, Sweden pdf (36 KB)

Presentation by Tina Leonard, Clearing House and ECC, Republic of Ireland   pdf (93 KB) + Supporting Documents pdf (210 KB)

Plenary Session - Introduction to other European Networks

Presentation by Katarina Hendrychova, European Commission pdf (143 KB)

Workshop presentations - Workshop 1: International cooperation and expansion

          Chairman's presentation

Presentation by Martin Bond, Department of Trade and Industry, UK pdf (77KB)

          Speakers

Presentation by Joanna Wrona, Office for Competition and Consumer Protection, Poland pdf (82 KB) + Supporting Documents pdf (148 KB)

Presentation by Helle Aruniit, DG of Consumer Protection Board, Estonia pdf (114 KB)

Presentation by Michael Donohue, OECD, France pdf (297 KB)

Presentation by Odile Nicolas Etienne, Consumer Policy Expert, Consumers International, France pdf (109 KB)

Rapporteur's report

Report by Francesco Piccarreta, Ministry for Productive Activities, Italy pdf (102KB)

Workshop presentations - Workshop 2 : Promoting and supporting consumer ADR

          Chairman's presentation

Presentation by Prof. Yves Poullet, University of Namur, Belgium pdf (66KB)

          Speakers

Allan Connarty, Chartered Institute of Arbitrators, UK pdf (63 KB) + Supporting Documents pdf (87 KB)

Christine Maxner, Danish Consumer Agency, Denmark pdf (66 KB) + Supporting Documents pdf (112 KB)

Arnold Koopmans, BOVAG, Netherlands pdf (56 KB)

Jan Widlund, Trade and Industry Representative, Sweden pdf (101 KB)

Christian Moritz, Clearing House, Germany DE pdf (142 KB) + Supporting Documents pdf (122 KB)

          Rapporteur's report

Report by Giles Buckenham, Department of Trade and Industry, UK pdf (88KB)

Workshop presentations - Workshop 3: Communication and coordination between European Networks

          Chairman's presentation

Presentation by Agneta Gillback, Clearing House and ECC, Sweden pdf (66KB)

          Speakers

Presentation by Isabel Cabeçadas, Arbitration Centre for consumer conflicts, Lisbon, Portugal FR pdf (90 KB) + Supporting Documents A FR pdf (72 KB) + Supporting Documents B FR pdf (80 KB)

Presentation by Maria Emilia Arroz, Clearing House and ECC, Portugal pdf (79 KB) + Supporting Documents pdf (338 KB)

Presentation by Keith Richards, ABTA (ADR), UK pdf (515 KB)

Presentation by Jean-François Masselot, CRC Lille, France FR pdf (175 KB)

          Rapporteur's report

Report by Edith Appelmans, Clearing House and ECC, Belgium pdf (67KB)

Plenary session - Final comments

Presentation by Ayesha Hassan, ICC pdf (151 KB)

Plenary session - Conference conclusions

Speech by Agne Pantelouri, Director, Consumer Affairs, Health and Protection DG, European Commission pdf (85 KB)

Report on the review of the European-Judicial Network and future perspectives for improved European Union Consumer Assistance pdf (85 KB)

Follow up of the Conference until the end of the EEJ-Net pilot phase (31 December 2003) pdf (85 KB)

 

 
lefttranspright

 

  Print  
Public HealthFood SafetyConsumer Affairs
   
   
requires javascript