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United Kingdom

The Energy Supply Ombudsman

Wilderspool Park
Greenall's Avenue
Warrington
WA4 6HL
Tel.: +44 (0)845 055 0760 or +44 (0)1925 530 263
Fax: +44 (0)845 055 0765 or +44 (0)1925 530 264
E-mail: enquiries@energy-ombudsman.org.uk
Web: http://www.energy-ombudsman.org.uk

Chartered Institute of Arbitrators

The Chartered Institute of Arbitrators
International Arbitration and Mediation Centre
12 Bloomsbury Square
LONDON
WC1A 2LP
Tel.: +44 (0) 20 7421 7444
Fax: +44 (0) 20 7404 4023
E-mail: info@arbitrators.org
Web: http://www.arbitrators.org

Financial Ombudsman

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Hotline: 0845 080 1800
Tel.: 020 7964 1000 (switchboard)
+44 (0)20 7964 1000 (for calls from outside the UK)
Fax: +44 (0) 20 7964 1001 (main fax)
E-mail: complaint.info@financial-ombudsman.org.uk
Web: www.financial-ombudsman.org.uk/

British Carpet Technical Centre

BTTG Ltd
Wira House
West Park Ring Road
Leeds
LS16 6QL
Tel : +44 113 259 1999
Fax : +44 113 278 0306
Web: www.bttg.co.uk

Consumer Credit Trade Association

Consumer Credit Trade Association
Suite 4 The Wave
1 View Croft Road
Shipley
BD17 7DU
Conciliation Service
Jeanette Beaumont - Secretary
E-mail : jeanette@ccta.co.uk
Tel.: +44 (0)845 257 1166
Fax: +44 (0)845 257 1199
Web: http://www.ccta.co.uk

National Consumer Credit Federation

The National Consumer Credit Federation
98/100 Holme Lane, Sheffield, S6 4J1W
Tel.: +44 (0)114 234 8101
Fax: +44 (0)114 234 8101
E-Mail: nccf@talk21.com

Direct Selling Association

Direct Selling Association
29 Floral Street, LONDON WC2E 9DP.
Tel: +44 (0)20 7497 1234
Fax: +44 (0)20 7497 3144
E-mail: ukdsa@globalnet.co.uk
Website: http://www.dsa.org.uk

Ombudsman for Estate Agents

Beckett House, 4 Bridge Street, Salisbury, SP1 2LX
Tel.: +44 (0)1722 333306
Fax: +44 (0)1722 332296
E-Mail: admin@oea.co.uk
Website: http://www.oea.co.uk

Finance and Leasing Association

FINANCE & LEASING ASSOCIATION
Imperial House
15-19 Kingsway
LONDON WC2B 6UN
Tel: +44 (020) 7836 6511
Fax: +44 (020) 7420 9600
E-mail: info@fla.org.uk
Website: http://www.fla.org.uk

National Association of Funeral Directors

National Association of Funeral Directors
618 Warwick Road
SOLIHULL
West Midlands
B91 1AA
Tel.: 0845 230 1343
Tel.: +44 (0)121 711 1343 (if calling from outside the UK)
Fax: +44 (0)121 711 1351
E-mail: info@nafd.org.uk
Web: http://www.nafd.co.uk

Qualitas

Qualitas Conciliation Service, Qualitas Furnishing Standards,
Maxwell Road, Stevenage, SG1 2EW
Phone: +44 (0)1438 777777
Fax: +44 (0)1438 777780
Email: qualitas@fira.co.uk

Independent Housing Ombudsman

Roger Jefferies, Independent Housing Association
Norman House, 105-109 Strand, London, WC2R 0AA
Phone: +44 (0)20 7836 3630
Fax: +44 (0)20 7836 3900
Email: ombudsman@ihos.org.uk
Website: http://www.ihos.org.uk

Legal Services Ombudsman for England and Wales

Address: 3rd Floor, Sunlight House, Quay Street, Manchester, M3 3JZ
Tel.: +44 (0)161 839 7262
Lo-Call Tel (UK Only): 0845 6010794
Fax: +44 (0)161 832 5446
E-mail: lso@oslo.gsi.gov.uk
Web: http://www.olso.org

Mail Order Traders Association

Mail Order Traders' Association
PO Box 342, Southport, PR8 2XB
Phone: +44 (0)1704 563787
Fax: +44 (0)1704 551247

Pensions Ombudsman

Pensions Ombudsman
6th Floor, 11 Belgrave Road, London, SW1V 1RB
Phone:+44 (0)20 7834 9144
Fax: +44 (0)20 7821 0065

Office of the Telecommunications Ombudsman (OTELO)

Otelo, PO Box 730, Warrington, WA4 6WU
Tel.: 0845 050 1614
Regional tel.: 01925 430 049
Text tel.: 18001 0845 051 1513 or 18001 01925 430886
Fax: 0845 050 1615 or 01925 430059
E-mail: enquiries@otelo.org.uk
Web: http://www.otelo.org.uk

ABTA (Association of British Travel Agents)

Arbitration Scheme for the Association of British Travel Agents LTD.
[The Arbitration Scheme is run by the Chartered Institute of Arbitrators (CIArb)].
Address: 68-71 Newman Street, London, W1T 3AH
Phone: +44 (0)20 7637 2444
Fax: +44 (0)20 7637 0713
E-Mail: abta@abta.co.uk
Website: http://www.abta.com

Word & Bond

The Global Loyalty Standard
PO Box 18399,
LONDON EC1N 8FD,
Chief Executive: Martin Odams de Zylva.
Tel: +44 (0)20 7209 9369
Fax: +44 (0)20 7681 1435
E-mail: modz@wordandbond.com
Website: http://www.wordandbond.com

Commissioner for Local Administration in Scotland

23 Walker Street, Edinburgh, EH3 7HX
Phone:+44 (0)131 225 5300
Fax: +44 (0)131 225 9495
E-mail: commissioner@ombudslgscot.org.uk
Web: http://www.ombudslgscot.org.uk

Commissioner for Local Administration in Wales

Commissioner for Local Administration in Wales
(Local Government Ombudsman for Wales)
Address: Commissioner for Local Administration in Wales, Derwen
House, Court Road, Bridgend, CF31 1BN
Phone: +44 (0)1656 661325
Fax: +44 (0)1656 658317
E-mail: Igombudsmanwales@btinternet.com

Scottish Legal Services Ombudsman

Address: Scottish Legal Services Ombudsman, 17 Waterloo Place, Edinburgh, EH1 3DL.
Phone: +44 (0)131 244 3055
Fax: +44 (0)131 244 3054
Email: ombudsman@slso.org.uk
Web: http://slso.org.uk

The Scottish Motor Trade Association

Address: 3 Palmerston Place, Edinburgh, EH12 5AF
Tel.: +44 (0)131 225 3643
Fax: +44 (0)131 220 0446
E-Mail: info@smta.co.uk
Website: www.smta.co.uk

CISAS

Communications and Internet Services Adjudication Scheme (CISAS)
c/o DRS-CIArb, 12 Bloomsbury Square, London WC1A 2LP
Tel.: Yvette Yates, +44 (0)20 7421 7447
Fax: +44 (0)20 7404 7150
E-mail: cisas@drs-ciarb.com

British Vehicle Rental and Leasing Association

Karen Smith
River Lodge River Lodge
Badminton Court
Amersham
Bucks
HP7 0DD
Tel: 01494 434747
Fax: 01494 434499
E-mail: info@bvrla.co.uk
Website: www.bvrla.co.uk

 
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