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Useful documents and links relating to Alternative Dispute Resolution (ADR)
Useful documents and links relating to Alternative Dispute Resolution (ADR)

Commission Recommendation of 4 April 2001 on the principles for out-of-court bodies involved in the consensual resolution of consumer disputes (2001/310/EC) ES DA DE FR IT NL PT FI SV (+/-115KB)

Communication from the Commission on "widening consumer access to alternative dispute resolution", 4 April 2001 ES DA DE FR IT NL PT FI SV (+/-35KB)

Council Resolution on a Community-wide network of national bodies for the extra-judicial settlement of consumer disputes, 11 May 2000

Commission Recommendation on the principles applicable to the bodies responsible for out-of-court settlement of consumer disputes (98/257/CE) ES DA DE EL FR IT NL PT FI SV

Communication from the Commission on the "out-of-court settlement of consumer disputes", 30 March 1998. ES DA DE FR IT NL PT FI SV

Eurobarometer survey :

Report October 2004 DE FR (+/- 480 KB)

Executive Summary DE FR (+/- 275 KB)