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27/06/14
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Market Studies

Retail energy market study

The 2 nd Scoreboard found malfunctioning in the retail electricity market.

A follow-up study (2010) pdf assessed whether consumers benefit from a well-functioning market for choice, price and quality and how easy it was to make choices in the market.

Findings:

  • 62% of mystery shoppers across the EU found a cheaper tariff that could save on average about € 100 annually if switching to the cheapest offer.
  • Switching rates are above 10% in only 7 Member States. Consumers do not take advantage of opportunities for cheaper tariffs. .
  • Only 47% of consumers across the EU know how much they consume;
  • 41% do not knowwhether they have the cheapest tariff. Consumers are generally poorly informed about the market.
  • Only 28% of consumers across the EU were satisfied with the way their complaint was handled.
  • Households in lower consumption bands pay more per unit than those consuming more electricity in most Member States; in some cases the amount per unit is significantly higher.