9th Consumer Scoreboard - July 2013
«Consumers at home in the single market»
The 9th Consumer Conditions Scoreboard clearly indicates that more action is needed to a true single market for consumers.
- Cross-border e-commerce is slowly catching up. However, only 35% of Europeans are confident buying online from sellers in other EU countries.
- Consumer conditions still vary greatly across the EU. The percentage of consumers who feel adequately protected by existing measures ranges from 18% to 76%.
- There are important socio-demographic differences too.
- Illegal commercial practices persist, calling for a stepped-up enforcement.
- Knowledge of consumer rights remains worryingly low. Seven out of ten consumers do not know what do to when they receive products that they did not order.
- On the positive side, over 80% of consumers who experienced problems took action to solve them.
- Green purchases are on the rise. Four out of ten consumers say that the environmental impact of a good or service influenced their purchasing decisions.
- Full Scoreboard
- Press release: Consumer Scoreboard: more action needed for a true single market for consumers
- Consumer Eurobarometer 2013
- Retailers Eurobarometer 2013