7th Consumer Scoreboard - May 2012
«Consumers at home in the single market»
The 7th Consumer Scoreboard analyses consumer conditions in EU Member States and the development of cross-border trade and e-commerce.
- Consumer conditions have improved in the majority of Member States, which continues the rebound after the fall in 2009.The biggest improvements were seen in Bulgaria, Belgium, France and Denmark.
- At the same time, the persistent existence of unfair commercial practices is a cause for concern. Likewise, knowledge of fundamental consumer rights remains disappointingly low among both consumers and businesses.
- While e-commerce continues to grow, it remains largely domestic despite the clear potential in terms of choice and savings across borders. Consumers could be more confident shopping from other EU countries, as cross-border e-commerce appears to be at least as reliable as domestic e-commerce.
- 7th edition of the Consumer Conditions Scoreboard
- Press release: Consumer Scoreboard shows where consumer conditions are best in Europe
- Memo: Questions & Answers on 7th Scoreboard
- Consumer Eurobarometer 2012
- Retailers Eurobarometer 2012
- Infographic Scoreboard 2012
- Country factsheets 2012