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6th Consumer Scoreboard - October 2011

«Making markets work for consumers»

The 6th Consumer Scoreboard BG CS DA DE EL EN ES ET FI FR HU IT LT LV MT NL PL PT RO SK SL SV ranks 51 consumer markets, covering more than 60% of household budgets, in terms of consumer trust, satisfaction, the ease of switching and comparing offers, problems and complaints, choice and prices.

Main findings:

  • As in 2010, services markets continue to underperform, with financial services and network services all below average. Investments (including pensions and securities), real estate services and mortgage loans are the three lowest-performing consumer markets.
  • With a few exceptions (second-hand cars, vehicle fuels), goods markets on the whole appear to be working considerably better.
  • Compared with 2010, the electricity and fuels markets have deteriorated most, which may reflect consumer sentiment about electricity and fuel prices.

As a follow-up, the European Commission will launch two market studies on:

  • Consumer credit , which scores poorly, particularly in terms of trust and comparability. The findings will feed into the upcoming review of the Consumer Credit Directive.
  • Fuels market , which ranks second-lowest among goods markets and is the fourth largest market in terms of its share in the household budget.

Relevant documents