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5th Consumer Scoreboard - March 2011

«Consumers at home in the single market»

The spring Scoreboard analyses consumer conditions in EU Member States and the development of cross-border trade and e-commerce.


  • Consumer conditions recovered in nearly all EU countries after the 2009 decline;
  • Growing gap between domestic and cross-border e-commerce, despite the potential for better choice and savings;
  • Consumers are more confident to shop cross-border once they try it;
  • Obstacles relate to the supply side as fewer retailers sell across national borders compared to 2009.