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4th Consumer Scoreboard - 2010

«Making Markets Work for Consumers»

Scoreboard translations: BG CS DA DE EL EN ES ET FI FR IT LV LT HU MT NL PL PT RO SK SL SV pdf

The autumn edition ranks 50 consumer markets according to how well they work for consumers.

Monitoring indicators:

  • Comparability of offers;
  • Trust in retailers to respect consumer rules;
  • Problems and complaints;
  • Satisfaction and switching;
  • Product safety;
  • Price levels.

Lowest ranking services markets:

  • Investments, pensions and securities;
  • Real estate services;
  • Internet service provision.

Lowest ranking goods markets:

  • Second-hand cars;
  • Clothing and footwear;
  • Meat.

Consumers appreciated most cultural goods and services.

The Commission is doing follow-up studies of internet service provision and meat markets.