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3rd Consumer Scoreboard - 2010

This spring edition monitors national consumer conditions and the level of integration of the single market.


  • Barriers to cross-border Internet trade remain, despite growing domestic e-commerce;
  • National consumer environments affected by the difficult economic conditions;
  • Wide variations in consumer affordability in the EU;
  • Retailers overestimate their knowledge of consumer legislation, and disagree with consumers about the frequency of misleading or fraudulent practices;
  • Increased switching rates for electricity and current accounts from 2008 to 2009, but more consumers have difficulties comparing offers.