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What is the Consumer Scoreboard for?

The Scoreboard shows how the single market is performing for EU consumers and warns of potential problems. It is a tool for making evidence-based consumer policy. The resultant data allow European and national policymakers and stakeholders to estimate the impact of their policies on consumer welfare and to benchmark performance over time.

There are two Scoreboard editions:

  • The Consumer Conditions Scoreboard monitors Member States' consumer conditions and the integration of the single market from the consumer perspective.
  • The Consumer Markets Scoreboard tracks the performance of 50 consumer markets using indicators such as comparability of offers, trust in retailers, problems, complaints, satisfaction, switching and choice.