The Commission attaches great importance to working closely with consumer organisations
as representatives of consumers, and to support them in the vital work that they do to ensure
that consumers are aware of their rights and are able to take advantage of them in practice.
The proper involvement of consumer organisations in EU policies is a key element of producing
better and more effective consumer protection regulation. It is one of the three key objectives
of the EU Consumer Policy Strategy
Policy-making requires the participation of all stakeholders.
This is why the Commission wants consumer
groups and individual consumers to help us to further develop EU
consumer policy and to improve all European policies that concern
consumers and citizens.