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Policy framework

Recommendation

In May 2010 the Commission recommended the introduction of a harmonised methodology for classifying and reporting consumer complaints.

Recommendation: BG CS DA DE EL EN ES ET FI FR IT LV LT HU MT NL PL PT RO SK SL SV pdf


Public consultation

The majority of stakeholders that responded to the consultation favoured a harmonised methodology under a voluntary system.

The Commission explained how it considered stakeholders' comments and how it would help complaint bodies adopt the methodology.

Staff working document on the public consultation and a harmonised Methodology for consumer complaints and enquiries: EN DE FR pdf


Communication

The Commission's Communication on a harmonised methodology for classifying and reporting consumer complaints and enquiries dates back to July 2009.

Communication on a harmonised methodology for consumer complaints and enquiries: BG CS DA DE EL EN ES ET FI FR IT LV LT HU MT NL PL PT RO SK SL SV pdf