IMPORTANT LEGAL NOTICE : The information on this site is subject to a legal notice (http://europa.eu/geninfo/legal_notices_en.htm).
Information for consumers

Are you unsure about your safety and rights when making purchases from another EU country? Lost when it comes to getting the best deal on the goods on offer?

What if you decide to buy a new TV on the internet from a neighbouring country? Will it be delivered on time and in one piece? Will insurance cover any eventual damages? Will the seller give you a refund in case of problems?

While national authorities and organisations can provide you with specific advice on consumer issues in your own country, this website gives you an overview of how the European Commission is working to ensure that your rights are protected at EU level.


Concerned about product safety ?

MY SAFETY

Children’s toys
Dangerous products
International cooperation
Chemicals
Children's sleeping environment
Sunbed safety


Interested in your rights as a consumer?

MY RIGHTS

Product guarantees
Financial services
Consumer credit
Unfair commercial practices
Energy
Air Travel
Help and advice

Making a purchase ?

MY SHOPPING

International shopping
e-shopping
VAT
Comparing prices

Going on holiday ?

MY HOLIDAYS

Package holidays
Timeshare
Air travel
Travelling with animals
Be sun-smart this summer!
Consumer summer tips