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  Web Chat with EU Consumer Commissioner Meglena Kunevaslide

Don't take a holiday from consumer protection this summer – chat online with Commissioner Kuneva and find out all you need to know.

On 14 May at 16.30-18.00 CET, EU Consumer Commissioner Meglena Kuneva will host one of her regular webchats online. This time she will discuss the consumer issues affecting you which are particularly relevant during the summer period.


Dear Webchatters, you are most welcome to use this link to access the webcam installed in the chat room

Have you recently bought a timeshare and are having second thoughts?

Have you ever won a "free" holiday abroad and ended up paying for it? Make sure your prize really is free, and find out from Commissioner Kuneva about other unfair commercial practices that you might fall victim to.

How often do you visit a budget airline website and come away with only the ticket you wanted to purchase? Are you fed up with inadvertently buying extra items, like insurance, you don't need?

Are you planning a package holiday this summer? Chat to Commissioner Kuneva about your consumer rights and don't get taken for a ride by a cowboy operator.

If you answered "yes" to any of those questions, or are interested in finding out more, then join us here to talk to the EU Consumer Commissioner Meglena Kuneva live online. She will tell you what she and her team are doing for you as an EU citizen and consumer within all of these areas and more.

Join the Commissioner here for a live chat with her on 14 May, from 16.30 to 18.00 Central European Time.

You will be able to ask the Commissioner questions in any of the following languages ([FR, DE, EN, IT, ES, CS, PL, BG]) and get an answer in the same language.

If you wish to ask Meglena Kuneva some questions in advance (text of questions limited to 350 characters), you are welcome to send them to

Questions will be accepted in advance until this deadline : 11h on 14 May.

"The purpose of the chat is to facilite the direct communication between European Commission and the citizens. Due to the spontaneous nature of the correspondence via chat media and the lack of thorough research opportunities regarding the questions submitted during the conference, the answers given cannot be regarded as legally binding statements. The European Commission cannot be held liable for damages, losses or otherwise, arising out of the use of the chat or it's translation into any other language."



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