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Justice, Fundamental Rights and Citizenship

Making citizens’ lives easier


Clarifying healthcare rights and easing reimbursements

Dorota, who is Polish, finds out she needs a heart operation. She would prefer to have the operation in Latvia, so that her son can take care of her during her convalescence. However, she does not know whether she is entitled to healthcare there and, if so, how she can get reimbursed for the operation and the home telemonitoring that she will need afterwards.

Which action(s) did the 2010 EU Citizenship Report foresee?

  • To monitor the transposition of the Directive 2011/24/EU that clarifies patients' rights to access health treatments in other EU countries and be reimbursed for it, and that provides for information and assurance about safety and quality of cross-border healthcare.
  • To foster co-operation between Member States on eHealth and telemedicine as to enable better healthcare for patients and to ensure safety and continuity of patients' diagnostic and treatment.

What progress has been made?

  • The Directive on patients' rights in cross-border healthcare entered into force on 24 April 2011. It should be transposed into national law by 25 October 2013.
  • The (quasi-legislative) acts listed in the Directive will be adopted by the Commission.
  • The Directive sets up an eHealth Network of national authorities responsible for eHealth.

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