Alati za pristup
25/08/2014 - In June 2013, new consumer rights rules entered into force across the EU Member States, thus ensuring better protection for citizens in the digital age.
The European Commission is constantly working to improve the lives of its over 500 million consumers. Thanks to its efforts, online disputes will be resolved more easily from January 2016 on, students can learn their rights already at school via the interactive ConsumerClassroom.eu platform, reduced roaming charges allow people to surf the internet while abroad at reduced rates, every European is entitled to a bank account. Together with Member States, the European Commission is working to make sure online retailers respect consumer rights and unsafe products do not reach people's homes but are safely withdrawn from the markets. In case people face problems with their cross-border purchases, they have who to turn to - the European Consumer Centres, funded by the European Commission.
The European Commission is always seeking ways to make the lives of consumers easier and to help them reap the benefits of the single market. In 2014, EU-funded European Consumer Centres launched an application aimed to help EU citizens while travelling across Europe. ECC-Net: Travel is a multilingual application whose goal is to provide support to people when faced with tough situations in a foreign European country.
European Union Member States, Norway, Iceland and Liechtenstein have recalled, withdrawn or banned from their markets a total of 1,200 unsafe products in the first seven months of 2014, the European Commission Rapid Alert System for non-food dangerous products RAPEX shows.