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 1  of  25 
I-064560
Ref: I-064560
Date: 02/12/2009

I-064045
Ref: I-064045
Date: 26/11/2009

I-064302
Ref: I-064302
Date: 26/11/2009

I-063881
Ref: I-063881
Date: 12/11/2009

I-063882
Ref: I-063882
Date: 12/11/2009
European Bureau of Consumers Unions Forum 2009: extracts from the keynote speech by Meglena Kuneva on the "Consumer Privacy and Online marketing – Market Trends and Policy Perspectives"
In a keynote speech at an event organised on 12/11/2209 by BEUC, the European Consumers' Organisation, Meglena Kuneva, Member of the EC in charge of Consumer Affairs, underlined that privacy issues, in particular, concerns over the collection and use of consumer data for marketing when shopping, or simply surfing online, are now established as central issues for EU consumer policy for the years to come. The Commissioner used her speech to the European Consumer Organisation (BEUC) to set out six priority issues which need to be urgently addressed by the newly created "Stakeholder Forum on Fair Data Collection" which brings together publishers, advertisers, ad-networks and other business representatives, as well as consumer groups to jointly assess the perceived risks and consider options for how best to address them. The six priority issues are: the fairness of non-transparent and often incomprehensible privacy notices; misleading and aggressive practices used to obtain personal data; repeated violations of existing privacy and consumer protection legislation; effective ways to obtain informed consent from consumers; access for consumers to information about data collected about them and how it is used; and practices of commercial targeting and profiling and whether they are being sufficiently disclosed to consumers.

I-063404
Ref: I-063404
Date: 22/10/2009
Press conference by Meglena Kuneva on a new EC report on cross border consumer e-commerce
Meglena Kuneva, Member of the EC in charge of Consumer Protection, gave a press conference on a new EC report on cross border consumer e-commerce, on 22/10/2009 in Brussels.There are widespread problems with refusals of orders for EU consumers trying to purchase goods online in another Member state, according to this report published on 22/10/2009. An extensive independent mystery shopping exercise was carried out for the Commission where shoppers across the EU tried to purchase a list of 100 popular products –for example cameras, CDs, books, clothes - from a cross border provider. Over 11,000 test orders were carried out. The research found that 60% of cross border transactions could not be completed by consumers because the trader did not ship the product to their country or did not offer adequate means for cross border payment. Latvia, Belgium, Romania and Bulgaria are the countries where consumers are least able to buy cross border (for full list of EU-27 countries ranked see MEMO/09/475). But in all but two countries the odds of succeeding in a cross border purchase are lower than 50%. The foregone benefits to citizens are also very clear. In more than half of Member States, 50% or more or the products could be found 10% cheaper (transport costs included) from a website in another country. And 50% of products searched could not be found in national sites and were only offered by another Member State trader. The Communication presents a series of measures to be taken to reduce the complex regulatory environment which is acting as a disincentive for businesses to serve consumers in other Member States. In addition and to boost confidence in online trading, the problems regarding the collection of commercial data and its use to profile and target consumers will be analyzed in a stakeholders forum.

I-063403
Ref: I-063403
Date: 22/10/2009
Extracts from the press conference by Meglena Kuneva on a new EC report on cross border consumer e-commerce
Meglena Kuneva, Member of the EC in charge of Consumer Protection, gave a press conference on a new EC report on cross border consumer e-commerce, on 22/10/2009 in Brussels.There are widespread problems with refusals of orders for EU consumers trying to purchase goods online in another Member state, according to this report published on 22/10/2009. An extensive independent mystery shopping exercise was carried out for the Commission where shoppers across the EU tried to purchase a list of 100 popular products –for example cameras, CDs, books, clothes - from a cross border provider. Over 11,000 test orders were carried out. The research found that 60% of cross border transactions could not be completed by consumers because the trader did not ship the product to their country or did not offer adequate means for cross border payment. Latvia, Belgium, Romania and Bulgaria are the countries where consumers are least able to buy cross border (for full list of EU-27 countries ranked see MEMO/09/475). But in all but two countries the odds of succeeding in a cross border purchase are lower than 50%. The foregone benefits to citizens are also very clear. In more than half of Member States, 50% or more or the products could be found 10% cheaper (transport costs included) from a website in another country. And 50% of products searched could not be found in national sites and were only offered by another Member State trader. The Communication presents a series of measures to be taken to reduce the complex regulatory environment which is acting as a disincentive for businesses to serve consumers in other Member States. In addition and to boost confidence in online trading, the problems regarding the collection of commercial data and its use to profile and target consumers will be analyzed in a stakeholders forum.

I-063034
Ref: I-063034
Date: 22/09/2009

I-063033
Ref: I-063033
Date: 22/09/2009

I-063035
Ref: I-063035
Date: 22/09/2009

247 Results
 1  of  25 


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