Dispute resolution for consumers: - extracts from the Joint debate

Type: News   Reference: 92143   Duration: 00:04:41  Lieu: Strasbourg, France - European Parliament
End production: 12/03/2013   First transmission: 12/03/2013
One of the topics of the Plenary Session of today was the debate on the Alternative Dispute Resolution Directive proposed by the commission and aiming to provide a simple, expedient and low-cost way of resolving disputes involving sale of goods or provision of services across the EU. The rapport on the position of the EP after the first reading of this proposal, stated by Louis GRECH (S&D, MT), was looked in conjunction with other directive proposed by the commission, the European Online Dispute Resolution platform, aiming to create an interactive website offering consumers and traders a single point of entry for out of court resolution of certain disputes. This platform would be free of charge and available in all official languages of the EU. The report on the "ODR Platform" was stated by the MEP Róża Gräfin von THUN UND HOHENSTEIN, (EPP, PL).

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TIME DESCRIPTION DURATION
00:00:00 Title 00:00:05
00:00:05 Exterior shot of the EP, Strasbourg 00:00:05
00:00:10 SOUNDBITE (Polish) Róża Gräfin von THUN UND HOHENSTEIN, Rapporteur on ODR (Online Dispute Resolution): "In the last 12 months only 10% of consumers bought a product online from another country. That's partly a sign of a lack of confidence but the possibility of Online Dispute Resolution should eliminate the barriers to cross-border e-commerce. It will be possible for consumers to resolve issues using their own language". 00:00:41
00:00:51 SOUNDBITE (Polish) Róża Gräfin von THUN UND HOHENSTEIN, Rapporteur on ODR (Online Dispute Resolution): "This system, the ODR platform, will cover a European and national system on a single market without borders. Consumers and businesses alike will be able to benefit from the dispute resolution system and making the platform easier to understand and easier to use for consumers is a major triumph". 00:00:26
00:01:17 SOUNDBITE (German) Evelyne GEBHARDT (S&D, DE), on behalf of the rapporteur, Louis GRECH (S&D, MT): "We call this the ADR system, the 'Alternative Dispute Resolution' system; we want to have an independent, transparent, effective, swift and fair system for settling disputes. These are all important words and concepts in this context of internal market." 00:00:21
00:01:38 SOUNDBITE (English) Tonio BORG, Commissioner: "So only a small fraction of these consumers - one in five who encounters problems - currently seek and secure effective address. The ADR and the ODR legislation will enable them to solve their disputes out of courts in a simple, fast and low cost way." 00:00:10
00:01:48 SOUNDBITE (English) Tonio BORG, Commissioner: "So only a small fraction of these consumers - one in five who encounters problems - currently seek and secure effective address. The ADR and the ODR legislation will enable them to solve their disputes out of courts in a simple, fast and low cost way." 00:00:22
00:02:10 "First, with the exceptions of health and education, we have secured full ADR coverage. This means that consumers, regardless of sector and of geographical location, can address their disputes to an ADR entity. Second, we set minimum requirements for the quality of ADR entities, which have to respect certain principles such as those of impartiality, independence, effectiveness and fairness". 00:00:31
00:02:41 SOUNDBITE (English) Tonio BORG, Commissioner: "We shall introduce the innovative ODR platform for online disputes. Both consumers and traders will be able to submit their dispute online in any official EU language and having dealt with entirely online. This will boost the confidence of both consumers and traders in trading online and across borders". 00:00:24
00:03:05 SOUNDBITE (German) Hans-Peter MAYER (EPP, DE): "It's a pity that it is really the consumers and not the companies who can have recourse to this, because it is dispute between those two categories. And it shouldn't matter who starts it off but the fact that the whole thing should be dealt with in a simplified fashion out of court". 00:00:25
00:03:30 SOUNDBITE (Finnish) Mitro REPO (S&D, FI): "It is important that ADR is cheap for the user and guarantees impartiality. As a speaker of a rare language I welcome the idea of ODR platform being free to consumers and accessible in all EU official languages". 00:00:34
00:04:04 SOUNDBITE (English) Tonio BORG, Commissioner: "There is nothing in the legislation to stop member states from extending, if they want to, ADR and ODR also to 'businesses to businesses' transactions. But since this was a 'consumer protection' legislation of course the emphasis was to protect the consumer rather than the businesses." 00:00:19
00:04:23 Cutaways (4 shots). 00:00:18
00:04:41 END 00:00:00
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