Consumer Protection - Get safe on-line when purchasing games, books, videos or music, urges the EU:
- extracts from the press conference
Première transmission: 06/12/2012
Brussels, Belgium - Council / Justus Lipsius
Fin de production: 06/12/2012
A "sweep" is an EU-wide screening of websites, to identify breaches of consumer law and to subsequently ensure its enforcement. The sweep is coordinated by the Commission and run simultaneously by national enforcement authorities. The Digital Content Sweep took place in June 2012. It is the sixth Sweep since 2007.4
A growing percentage of European citizens purchase digital content: on average, 79% of European consumers have used online music services and 60% online games over the last 12 months. According to industry sources,5 the trade volume of music downloads in the EU was €677 million in 2010; consumers in the UK, Germany, France, Italy, Spain, Netherlands and Belgium are estimated to have spent €16.5 billion on online games in 2011. Games targeting children and advertised as "free to play" represent an increasing share of the EU games market (50% of all games over the last 12 months).
Only the original language version is authentic and it prevails in the event of its differing from the translated versions.
||General view of the speakers
||SOUNDBITE (in English) by Tonio Borg, Member of the EC in charge of Health and Consumer Policy: An estimated 70% of all websites we checked were operated on unfair terms. That is to say, for instance, in case of uncompleted download that you have paid, the traders of the website don't accept responsibility for these download problems. The second finding of the report, 42 % of the websites. The traders don’t inform the customers that they can return additional products until is downloaded. The complete download of a digital content is for give an example like open a seal DVD. And the third finding is that a quarter of all website doesn't provide customers with the traders identity and email address needed to do inquires.
||SOUNDBITE (in French) by Nathalie Homobono, Director General for Competition, Consumer Affairs and Repression of Fraud: I think the goal is twofold, obviously you have to end the irregularities in online trading. But also this control results give a full picture of the state of the market at Community level. It is particularly interesting to have this picture set because we can target our controls and reflect on the need to adapt the legal picture is supported by the European Commission.