Type: NEWS   Reference: 83079   Duration: 00:00:40  Lieu: Brussels, Belgium - European Parliament
End production: 29/03/2012   First transmission: 29/03/2012

- Link: http://www.europarl.europa.eu/sides/getDoc.do?type=REPORT&reference=A7-2012-0053&language=EN&mode=XML Extract: Knowledge of rights is essential in ensuring that passengers can access them. That is why information on passenger rights should be communicated in a simple, appropriate and understandable way throughout key stages of the journey, starting from when the passenger is considering whether to purchase a ticket. To help ensure that rights are upheld, I am calling for contact personnel at airports who can take immediate decisions in relation to providing assistance, reimbursement, re-routing and other issues that arise when flight disruptions occur. Efficient, transparent and independent Enforcement Bodies (EBs) to deal with passenger complaints, to help resolve disputes between passengers and air carriers and to ultimately impose sanctions if necessary are vital. I am calling for formalisation of a European network of EBs, coordinated by the Commission, and for EBs to publish information on the complaints they receive.

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