Extracts from the joint press conference by Meglena Kuneva and Viviane Reding on a digital consumer guide

Type: Summary of press conference   Reference: I-061461   Duration: 10:17:01  Lieu:
End production: 05/05/2009
On 5 May, the European Commission launched the eYouGuide, a new online tool giving practical advice on the "digital rights" consumers have under EU law. This guide, which responds to a call from the European Parliament in 2007, addresses consumer issues like the rights towards broadband provider, shopping on the web, downloading music and protecting personal data online and on social networking sites. Even though 48.5% of EU households have a broadband internet connection, a Eurobarometer survey showed that a lack of confidence still holds many consumers back from online transactions. Only 12% of EU web users feel safe making transactions on the internet, while 39% of EU internet users have major doubts about safety, and 42% do not dare carry out financial transactions online. 65% of internet users in the EU do not know where to get information and advice about cross-border shopping in the EU. A third of consumers would consider buying online from another country because it is cheaper or better, but only 7% actually do so. Giving consumers clear information about their rights will increase trust and help unlock the full economic potential of Europe's single online market, worth €106 billion in revenues. Meglena Kuneva, Member of the EC in charge of Consumer Protection, and Viviane Reding, Member of the EC in charge of Information Society and Media, held a joint press conference to address the press on this progress.

Only the original language version is authentic and it prevails in the event of its differing from the translated versions.
PDF version

10:13:23 Title 00:00:05
10:13:28 Arrival of the speakers to the press room 00:00:05
10:13:33 SOUNDBITE by Meglena Kuneva, Member of the EC in charge of Consumer Protection (in ENGLISH): Knowledge is absolutely crucial to raise consumer confidence in the online world. We started working together in this guide having in mind that the screen is the new market place. Let's be clear, we are not only talking about a consumer but also about businesses. The evolving single market online which will only become a success story if consumers have confidence in the online environment, because confidence and trust are the new currency in Europe. 00:00:37
10:14:11 Cutaway: the programme of the "A Digital Agenda for a Single Online Market" 00:00:04
10:14:15 SOUNDBITE by Meglena Kuneva (in ENGLISH): A lot of Europeans are put off buying goods over the Internet. They are worried about the fact that these goods purchased online will not be delivered, that they will be faulty and that they will not know what to do if there is a problem. So the guide clarifies all these aspects. You can also find useful tips about out of quote schemes to seek redress, whom to contact at the national level and how to reduce the risks. 00:00:35
10:14:50 SOUNDBITE by Viviane Reding, Member of the EC in charge of Information Society and Media (in ENGLISH): De facto, Spam is forbidden by European Law. We have in Europe a general ban on Spam. You are allowed as a consumer to unopt it, so if you don't want a spam it shouldn't arrive to you. But now we know very well that this is simply not being put into practice and that is why the guide gives you some practical tips on what to do in order to avoid spam. 00:00:29
10:15:20 Cutaway: members of the audience 00:00:05
10:15:25 SOUNDBITE by Viviane Reding (in ENGLISH): I believe that we have a need to EU wide licenses for digital content and therefore our first item on our "To do" list in our digital agenda. I would like to stress that making more consumer-friendly to access online content would also help boosting legitimate offers and reduce piracy of online content. 00:00:28
10:15:54 SOUNDBITE by Meglena Kuneva (in ENGLISH): National legislation varies enormously and communication to the public is centre on what they can not do, not on what they can do. Consumers are further confused by contractual limitations on usage that is not communicated to them up front when they are going to sign up a contract. For the sake of consumers we therefore need a clear and harmonised definition of copyright exceptions and limitations. 00:00:33
10:16:28 Cutaway: the speakers 00:00:04
10:16:32 SOUNDBITE by Viviane Reding (in ENGLISH): This is also a domain name which gives a guarantee to the consumers, because in order to receive a domain name ".eu" you must have an established business in the EU, that means you are falling under the rules of the European consumer protection. So it is very important to establish a European system of trust marks. We will soon begin to bring the stakeholders together. 00:00:28
10:17:01 Cutaway: closing of the conference 00:00:04
Audiovisual Services
European Commission
Conditions of use
© European Union, 2015