Exchange of views on the new EC proposal of a Directive on consumer rights, with the participation of Meglena Kuneva, extracts from the Committee on Internal Market and Consumer protection of the EP
End production: 05/11/2008 First transmission: 05/11/2008
The Consumer Rights Directive proposed by Meglena Kuneva, Member of the EC in charge of Consumer Protection, simplifies four existing EU consumer rights directives into one set of rules. It targets e-commerce as part of a wide ranging overhaul and upgrading of existing EU consumer rights online and in the street. The aim is to boost consumer confidence and at the same time to cut red tape which is holding back business within national borders, denying consumers more choice and competitive offers. A standard set of consumer contract terms will cut compliance costs substantially - by up to 97% for EU wide traders.
The proposed directive upgrades existing consumer protection in key areas where there have been large numbers of complaints in recent years, such as pressure selling. It adapts the legislation to new technology and sales methods, for example, m-commerce and online "ebay" auctions. There is a clear requirement in the new proposal for clear information about consumer rights to be displayed at point of sale.
The new proposal will guarantee consumers, wherever they shop in the EU, clear information on price and additional charges and fees before they sign a contract. It will strengthen consumer protection against late delivery and non delivery, as well as setting out tough EU-wide consumer rights on issues from cooling off periods, returns, refunds, repairs and guarantees and unfair contract term.
Only the original language version is authentic and it prevails in the event of its differing from the translated versions.
|| Exterior view of the European Parliament in Brussels
|| Arrival of Meglena Kuneva, Member of the EC in charge of Consumer Protection (3 shots)
|| Meglena Kuneva (in ENGLISH) saying that the proposal considerably strengthens consumer protection with a single EU wide set of consumer rights; it guarantees equal protection for consumers wherever and however they shop, online or in the main street; it is the most far reaching overhaul of consumer rights in 30 years
|| Meglena Kuneva (in ENGLISH) saying that stronger consumer rights will give people a greater sense of security and confidence; trust is the currency of the modern economy; building consumer confidence today is critical to economic recovery
|| Meglena Kuneva (in ENGLISH) saying that they have a chance there to open up business opportunities all over the EU, a chance to adapt today's somewhat out-dated legislation to market reality; if they do that, it will have a positive effect on consumer choice and price levels in general; business will enjoy from legal certainty, predictability and be able to drive down considerably their compliance costs
|| Meglena Kuneva (in ENGLISH) saying that she is convinced that the EC's proposal will be an important step towards the completion of the Internal Market by replacing the current patchwork of different national rules with a single coherent set of harmonised rules; it will simplify the regulatory framework by bringing four existing directives together in one coherent legislative instrument; improving the consistency and coherence of EU consumer law is very much inspired by the 'Better Regulation agenda'
|| Cutaways (6 shots)