EU-UEFA: launching of a helpline for fans travelling to EURO 2008

Type: Report   Reference: I-057308   Duration: 10:57:03  Lieu:
End production: 15/05/2008   First transmission: 15/05/2008
Meglena Kuneva, Member of the EC in charge of Consumer Protection, announced on 15 May 2008 the launch of an EU- UEFA information campaign and helpline to advise fans travelling to EURO 2008 on their consumer rights and to provide support for those who run into problems. An EU-UEFA online consumer leaflet setting out clear advice for fans travelling to the tournament is available from 15 May at uefa.com as well as on the European Commission website (www.supportersrights.eu). A free phone consumers' rights helpline service will run, in all EU languages, throughout the tournament from 1 June 2008. The free phone supporters' rights helpline is 0800 6 7 8 9 10 11. The EU consumer helpline will be open to answer any questions that fans might have on their consumers rights: from what they are entitled to do if their flight is cancelled, to what they should do if a product they buy is faulty, to what medical cover they have.

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TIME DESCRIPTION DURATION
10:54:24 Title 00:00:04
10:54:29 Exterior view of the European Commission building 00:00:05
10:54:34 Panel with the helpline telephone number 0800 6 7 8 9 10 11 and football team playing and kicking in front of the European Commission building (5 shots) 00:00:20
10:54:54 Line up of the football team displaying the helpline telephone number on their jerseys and calling out the telephone number (in ENGLISH) (2 shots) 00:00:28
10:55:22 Team calling out the helpline telephone number (in FRENCH) (3 shots) 00:00:25
10:55:47 Arrival of Meglena Kuneva, Member of the EC in charge of Consumer Protection 00:00:09
10:55:56 Group photo of Meglena Kuneva and the football team displaying the helpline telephone number (3 shots) 00:00:17
10:56:13 Cutaway 00:00:04
10:56:17 Meglena Kuneva (in ENGLISH) saying that it is mainly related to the transport because from the previews championships they know this is one of the main complaints; for the football tickets, for example, if you are not able to attend for personal reasons, what you could do with this ticket; they have a service information in case of emergency, but she hopes that this will not happen with the EU consumers; they stick more to the every day life problems like transport, tickets, like purchasing a good that you are not satisfied with and you can complain, return the good and being reimbursed; so normally these are rights that European citizens have forever 00:00:46
10:57:03 View of a panel with the helpline telephone number 00:00:07
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