EU-UEFA: launching of a helpline for fans travelling to EURO 2008
End production: 15/05/2008 First transmission: 15/05/2008
Meglena Kuneva, Member of the EC in charge of Consumer Protection, announced on 15 May 2008 the launch of an EU- UEFA information campaign and helpline to advise fans travelling to EURO 2008 on their consumer rights and to provide support for those who run into problems. An EU-UEFA online consumer leaflet setting out clear advice for fans travelling to the tournament is available from 15 May at uefa.com as well as on the European Commission website (www.supportersrights.eu). A free phone consumers' rights helpline service will run, in all EU languages, throughout the tournament from 1 June 2008. The free phone supporters' rights helpline is 0800 6 7 8 9 10 11. The EU consumer helpline will be open to answer any questions that fans might have on their consumers rights: from what they are entitled to do if their flight is cancelled, to what they should do if a product they buy is faulty, to what medical cover they have.
Only the original language version is authentic and it prevails in the event of its differing from the translated versions.
||Exterior view of the European Commission building
||Panel with the helpline telephone number 0800 6 7 8 9 10 11 and football team playing and kicking in front of the European Commission building (5 shots)
||Line up of the football team displaying the helpline telephone number on their jerseys and calling out the telephone number (in ENGLISH) (2 shots)
||Team calling out the helpline telephone number (in FRENCH) (3 shots)
||Arrival of Meglena Kuneva, Member of the EC in charge of Consumer Protection
||Group photo of Meglena Kuneva and the football team displaying the helpline telephone number (3 shots)
||Meglena Kuneva (in ENGLISH) saying that it is mainly related to the transport because from the previews championships they know this is one of the main complaints; for the football tickets, for example, if you are not able to attend for personal reasons, what you could do with this ticket; they have a service information in case of emergency, but she hopes that this will not happen with the EU consumers; they stick more to the every day life problems like transport, tickets, like purchasing a good that you are not satisfied with and you can complain, return the good and being reimbursed; so normally these are rights that European citizens have forever
||View of a panel with the helpline telephone number