Extraits de la conférence de presse de Neven Mimica, sur le tableau de bord 2014 des marchés de la consommation
On 30 June 2014, Neven Mimica, Member of the EC in charge of Consumer Policy, held a press conference to present the results of the 10th Consumer Markets Scoreboard.
The 2014 Consumer Markets Scoreboard, published on 30 June, finds that there is an improved performance across all consumer markets. This improvement is particularly marked for goods markets, while services continue to be the main sources of dissatisfaction.
The Consumer Markets Scoreboard tracks the performance of 52 consumer markets from second hand cars to holiday accommodation. The markets are ranked by consumers, in an EU-wide survey, based on 4 components: comparability of offers, trust in businesses, problems and complaints and satisfaction with businesses.
Based on the findings of this Scoreboard, the EC services will launch two in-depth market studies: a market study on retail electricity and a behavioural study to enhance the reading and understanding, by consumers, of terms and conditions. #consumerscoreboardPHOTO