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The European Union has created rights for air passengers and is working to reinforce them. Air passengers within the EU will have stronger and more extensive rights, ensuring they are treated fairly if problems occur on their journeys. New EU legislation increases the level of compensation airlines must pay to passengers denied boarding and introduces new rights to compensation and assistance in the event of cancelled flights and long delays, as well as extending coverage to passengers on charter and domestic flights. When the reason for the cancellation is within the airline's control, passengers must be paid compensation on the same basis as for denied boarding, unless the airline has given them at least two weeks' notice of the cancellation or has provided alternative flights close to the original timing. If the cancellation, whatever the cause, delays passengers five hours or more, they are also entitled to a refund of their ticket (plus a flight back to their original point of departure if continuing the journey is no longer worthwhile) or an alternative flight to continue their journey. Furthermore, the airline must supply meals and refreshments, and accommodation if an overnight stay is required.

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EC information's desk on passengers rights at the Brussels National Airport
SHOTLIST

Type: EbS   Reference: I-047414   Date: 16/02/2005   Duration: 01:41
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