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Extracts from the press conference by Antonio Tajani on "The EU top 10 for passengers: explanatory document"

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The EU's top 10 for passengers - recommendations for the holiday period: 1. In the event of an accident, call for free the European number 112, which covers the whole territory of the European Union. 2. Keep in mind that one out of four road accidents can be attributed to excessive alcohol or drug consumption. Don't drive if you are under the influence of alcohol or drugs! 3. If you are planning to travel outside Europe, check the black list of airlines banned in the European Union before buying your ticket. 4. When you check in at the airport, only take small quantities of liquids in your hand luggage (a maximum of 100 millilitres is permitted per container). 5. If your flight is cancelled without notice or if you are denied boarding, ask for reimbursement or rerouting. You also have the right to assistance as well as monetary compensation according to the length of your trip. 6. If you are denied boarding because you are suspected to have Influenza A(H1N1), be aware that you are entitled to reimbursement or rerouting combined with monetary compensation if the measure was not based on a decision of a sanitary authority or on a medical certificate. 7. If you are an air passenger with disabilities or reduced mobility, you are not allowed to be discriminated. You have the right to free assistance before, during and after your travel. 8. When you book your flight ticket online, remember that the final price must be clearly indicated on the first page. 9. If your luggage gets lost or damaged, you have the right to a reimbursement of up to 1,100 euro. Don't forget you have only one week to claim if your luggage is damaged and 21 days if it is delayed. 10. When you buy a travel package, always make sure that both the price and all relevant information are clearly indicated.
SHOTLIST MEMO

Type: EbS   Reference: 64948   Date: 30/07/2009   Duration: 00:02:33
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