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Extracts from the Press conference by Meglena Kuneva, on the EU Consumer Market Watch

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During a press conference, Meglena Kuneva, Member of the EC in charge of Consumer Protection, announced the launch of the new "Consumer Market Watch" process which investigates how markets in various sectors of the economy perform from a consumer perspective. There are two steps to the new process. The first is a comprehensive screening of retail markets against 5 key consumer indicators (prices, complaints, switching rates, satisfaction and safety) for patterns which could indicate market malfunctioning. These irregularities – which may be indicative of practices which distort consumer choice and hinder competition at the retail level - can then trigger the second phase of the process, an in-depth, targeted consumer market investigation and corrective actions. The far reaching new Consumer Market Watch process also benchmarks the strength of the consumer environment in different Member States and the degree of integration of the retail internal market. The process will complement the monitoring and analysis proposed in the recent Single Market Review.
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Type: EbS   Reference: 55616   Date: 31/01/2008   Duration: 00:02:28
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